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12 Posts

11-02-2016

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Facebook and YouTube live streaming sound are not clear

2018-12-10, 7:52 AM

The live streaming on Facebook and YouTube got problem which was the sound was not clear thus, I have tried to switch signals on both Wi-Fi and mobile network, still the problem remaining. FYI;the only thing that can work well is Moto camera recorder.

 

I have another user on Z2 Force Thai community, other users had the same problem thus please fix this as soon as possible. 

 

Thanks

 

https://www.facebook.com/kc.church1979/videos/2235008713200107/

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8571 Posts

03-05-2018

US

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Re: Facebook and YouTube live streaming sound are not clear

2018-12-10, 17:46 PM

Hi Kapongcola,

 

Thanks for posting. I'd like to confirm, are you using a headset while recording? Can you tell us the environment when you took the video? Try recording on a close environment such as bedroom. I would also suggest testing the microphone on Device Help app > Hardware Test > MIcrophone. 

 

Best regards,
Rich
Motorola Support



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12 Posts

11-02-2016

TH

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  • Posts: 12
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  • Message 3 of 12

Re: Facebook and YouTube live streaming sound are not clear

2018-12-11, 0:39 AM

I didn't use headset, I took the video on 2 location In the Small hall and in the garden have the same problem, I try to testing the microphone on Device Help app have the same problem too.

 

Thanks

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12 Posts

11-02-2016

TH

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  • Posts: 12
  • Registered: ‎11-02-2016
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  • Message 4 of 12

Re: Facebook and YouTube live streaming sound are not clear

2018-12-11, 0:56 AM

I try to use another app sound recorder have the same problem too, but when I recording video form moto camera app the video and sound it good. 

 

Thanks

 

Video from moto camera app

https://photos.app.goo.gl/X5A4SHSWB2j3i2wV9

 

Recording sound from another app

https://drive.google.com/file/d/17PWnSNQBtVyF7T_3m_hd-5q4LKvaf0bM/view?usp=drivesdk

 

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8571 Posts

03-05-2018

US

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  • Message 5 of 12

Re: Facebook and YouTube live streaming sound are not clear

2018-12-11, 16:15 PM

Hi Kapongcola,

 

Thanks for posting. I appreciate the tests you've made. Could you also send us a livestream of yourself talking on the phone? Let us know. Thanks.

 

Best regards,
Rich
Motorola Support



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12 Posts

11-02-2016

TH

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  • Message 6 of 12

Re: Facebook and YouTube live streaming sound are not clear

2018-12-12, 5:47 AM
https://youtu.be/TePSToADfw0

Thanks
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12 Posts

11-02-2016

TH

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  • Posts: 12
  • Registered: ‎11-02-2016
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  • Message 7 of 12

Re: Facebook and YouTube live streaming sound are not clear

2018-12-12, 12:18 PM
I try to record the sound with 2 applications, I put my phone in the same place, The sound from Moto camera it fine but another application sound it not clear, When I try to use only microphone it will have this issue


Video record from moto camera app
https://photos.app.goo.gl/6wmkggwkQWHhvoHx5

Sound record from easy voice recorder app
https://drive.google.com/file/d/1xg_KcTmC61wdugIzhHt3tMNB63_YOI3n/view?usp=drivesdk

Thanks
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8571 Posts

03-05-2018

US

1016 Signins

134922 Page Views

  • Posts: 8571
  • Registered: ‎03-05-2018
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  • Message 8 of 12

Re: Facebook and YouTube live streaming sound are not clear

2018-12-12, 15:44 PM

Hi Kapongcola,

 

Thanks for the video samples. I watched them but, I can't open the shared folder, please change the access permission to anyone with the link. We'll ask around about this, but I recommend contacting the app developers too.

 

Best regards,
Rich
Motorola Support



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12 Posts

11-02-2016

TH

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  • Posts: 12
  • Registered: ‎11-02-2016
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  • Message 9 of 12

Re: Facebook and YouTube live streaming sound are not clear

2018-12-12, 16:08 PM
I already changed the access permission, Can you try again?

Video record from moto camera app
https://photos.app.goo.gl/6wmkggwkQWHhvoHx5

Sound record from easy voice recorder app
https://drive.google.com/file/d/1xg_KcTmC61wdugIzhHt3tMNB63_YOI3n/view?usp=drivesdk

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12 Posts

11-02-2016

TH

23 Signins

152 Page Views

  • Posts: 12
  • Registered: ‎11-02-2016
  • Location: TH
  • Views: 152
  • Message 10 of 12

Re: Facebook and YouTube live streaming sound are not clear

2018-12-13, 3:48 AM
I try to make a list of the application have issue and doesn't have issue.

1. Have issue sound it's not clear
Facebook live, YouTube live, Moto device help (microphone test), Another application record sound

2. doesn't have issue sound it's fine
Moto camera (video recorder), Massager Facebook (video call), Line (video call), Duo (video call)
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