Motorola Community

Moto Z Phones - Mod CapableMoto Z² Force
All Forum Topics
Options

130 Posts

12-18-2014

US

395 Signins

5963 Page Views

  • Posts: 130
  • Registered: ‎12-18-2014
  • Location: US
  • Views: 5963
  • Message 1 of 13

Finger print sensitivity

2018-01-09, 20:25 PM

For me, after upgrade the finger print sensor requires more force to register. It seems the sensitivity/quick response has been lost. Removing SD Card did remove some of the lag however more often than not still requires more force/pressure to register. Things I have tried, remove old finger prints, removed SD card, FDR (2) and booted in safe mode. Problem is persistent. Dont miss understand me, it works just not as smooth as before and requires more pressure. 

Reply
Options

130 Posts

12-18-2014

US

395 Signins

5963 Page Views

  • Posts: 130
  • Registered: ‎12-18-2014
  • Location: US
  • Views: 5963
  • Message 2 of 13

Re: Finger print sensitivity

2018-01-10, 19:16 PM
Reply
Options

130 Posts

12-18-2014

US

395 Signins

5963 Page Views

  • Posts: 130
  • Registered: ‎12-18-2014
  • Location: US
  • Views: 5963
  • Message 3 of 13

Re: Finger print sensitivity

2018-01-10, 19:22 PM

Had to press fp sensor 4 times, with pressure.

 

Reply
Options

5996 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 4 of 13

Re: Finger print sensitivity

2018-01-11, 15:11 PM

Hi, dwwilson.

 

Thank you for sharing Bug report, we appreciate it. We have shared the same with our product team for further investigation.

 

Thanks,

Swaraj

-Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

130 Posts

12-18-2014

US

395 Signins

5963 Page Views

  • Posts: 130
  • Registered: ‎12-18-2014
  • Location: US
  • Views: 5963
  • Message 5 of 13

Re: Finger print sensitivity

2018-01-16, 20:22 PM
Just curious if anything was found on this?
Reply
Options

175 Posts

03-01-2011

US

177 Signins

1911 Page Views

  • Posts: 175
  • Registered: ‎03-01-2011
  • Location: US
  • Views: 1911
  • Message 6 of 13

Re: Finger print sensitivity

2018-01-22, 4:38 AM
I am also curious if anything is going to be done about this. Earlier today I had to try 4 times with a lot of pressure to get mine to work. It doesn't seem like this has affected all the phones. If it wasn't for the fact that I know I would just get a refurbished one I would have already asked for a replacement. It is that annoying.
Reply
Options

130 Posts

12-18-2014

US

395 Signins

5963 Page Views

  • Posts: 130
  • Registered: ‎12-18-2014
  • Location: US
  • Views: 5963
  • Message 7 of 13

Re: Finger print sensitivity

2018-01-22, 19:35 PM
Seems only a hand full have reported this, so maybe it is a hardware issue. With the noticeable difference after update i feel its still software related some how. Doesn't appear a fix is in the wind so I guess we just move on.
Reply
Options

5996 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 8 of 13

Re: Finger print sensitivity

2018-01-23, 9:28 AM

Hi, All.

 

Our team is still working, we will keep you posted here on any updates received on this.

 

Thanks,

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

130 Posts

12-18-2014

US

395 Signins

5963 Page Views

  • Posts: 130
  • Registered: ‎12-18-2014
  • Location: US
  • Views: 5963
  • Message 9 of 13

Re: Finger print sensitivity

2018-01-23, 11:02 AM

Thanks for the update!

Reply
Options

2438 Posts

12-19-2016

PH

477 Signins

37577 Page Views

  • Posts: 2438
  • Registered: ‎12-19-2016
  • Location: PH
  • Views: 37577
  • Message 10 of 13

Re: Finger print sensitivity

2018-03-06, 14:31 PM

Hi dwwilson

 

Sorry for the late response. We were not able to reproduce any issue from the bug report. We suggest installing the latest software release ODX27.109-51 and then forget and re-train FPS. Let us know how it goes. 

 

- Ella

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete