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453 Posts

11-20-2009

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Group Texting not working as intended.

2017-08-21, 7:30 AM

I have the T-Mobile version of the Z2 Force, and when I send a group message everything works fine, but when I recieve the messages they are separate.  I made sure it group messages is turned on.  I have done a factory reset, on or off wifi, and even tried third party messaging apps.  I also noticed my if I used 3rd party messaging apps I will not get notifications for any messages.

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Re: Group Texting not working as intended.

2017-08-21, 13:21 PM

Hi.

 

I use Googles Messages app. There is a setting in the advanced section of settings that will address what you are seeing.

There are more features then the stock messaging app.

Not sure this helps.

 

Thanks,

J

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2438 Posts

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PH

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Re: Group Texting not working as intended.

2017-08-21, 13:33 PM

wrote:

I have the T-Mobile version of the Z2 Force, and when I send a group message everything works fine, but when I recieve the messages they are separate.  I made sure it group messages is turned on.  I have done a factory reset, on or off wifi, and even tried third party messaging apps.  I also noticed my if I used 3rd party messaging apps I will not get notifications for any messages.


Hi Tidbits808, 

 

What messaging app are you using? Were you able to received message in group before? 

 

I believe it is worked as designed. You may check for its particular Settings: Messages > three dots on the upper right side > Settings > Advanced > Group messaging > two option for Group message. 

1. Send an SMS reply to all and get individual replies (mas text)

2. Send an MMS reply to all recipients (group MMS)

 

Hope it helped. 

 

Regards,
Ella
Motorola Support

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453 Posts

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Re: Group Texting not working as intended.

2017-08-21, 16:53 PM

I made sure group messaging is turned and and it still happens to me. I can switch back to my Nexus 5X and the Revvl and it can group text. 

 

I have tried the stock messaging app, Android Messages, EvolveSMS, and Textra. They all do the same thing will send a group text but when they respond they come in individually.  Also when I use a 3rd party the notification sound doesn't happen but I do get a notification. 

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453 Posts

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Re: Group Texting not working as intended.

2017-08-21, 17:39 PM

I could before I used the Z2 Force with various phones, but when using the Z2 Force I haven't been able to.

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08-22-2017

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Re: Group Texting not working as intended.

2017-08-22, 12:11 PM

I'm having simlar issue too.  

 

Just got my Moto Z2 force yesterday and found that group texting doesn't seem to work correctly.   Use the message app that came with phone and android message app from play store.  Also happens in facebooks messanger apps.

 

I can start a group text with no issue but when people respond back I get individual text back or it comes to group and individual text.  Most of the time it will come in a individual text. 

 

I've disable the pre install messenger app to see if that would help with adroid messenger and facebook messenger and it does not.

 

I too am on T-Mobile. 

 

It'll be nice if we can get a fix for this.

 

 

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100 Posts

11-04-2016

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Re: Group Texting not working as intended.

2017-08-23, 15:34 PM

i am also having this issue on my Z2 Force on T-Mobile using the stock Messages app.  I took a screenshot to show what happens.

 

 

 

As you can see, I had a group chat that i sent to 2 people, and I get their replies in the group chat and as a single message

 

 

and here are my settings:

 

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Re: Group Texting not working as intended.

2017-08-23, 16:21 PM

wrote:

i am also having this issue on my Z2 Force on T-Mobile using the stock Messages app.  I took a screenshot to show what happens.

 

 

 

As you can see, I had a group chat that i sent to 2 people, and I get their replies in the group chat and as a single message

 

 

and here are my settings:

 


Same. From time to time just for like 5 minutes it'll work like intended.  

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Re: Group Texting not working as intended.

2017-08-23, 18:49 PM
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453 Posts

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  • Message 10 of 62

Re: Group Texting not working as intended.

2017-08-23, 20:26 PM
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