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09-06-2019

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Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-09-06, 12:38 PM

Just joined the community to add my voice to this. My wife's Z2 Force updated to Pie and since then she has had trouble both answering and rejecting incoming calls - the phone simply acts as if she has not pressed the button and continues to ring until it goes to voicemail.

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09-07-2019

BR

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  • Message 12 of 63

Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-09-07, 18:54 PM

My Z2 Force (after Android 9) is having the same issues:

 

  • When a call is incoming: I can't ignore the call. Pressing Ignore does nothing and the incoming call keeps ringing.
  • When a call is incoming: Accepting the call won't connect and neither end of the call can hear or speak to the other perrson.
  • When placing a call: the call won't place and will get stuck attempting to place the call, and the call will never actually start ringing.

The only remedy is to reboot the phone, but soon the problem returns.

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25 Posts

02-17-2009

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  • Message 13 of 63

Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-09-07, 20:04 PM

Try disabling digital wellbeing in settings, restart the phone and then see if it happens again. I stopped having call and wifi problems after i did that.

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35 Posts

01-14-2018

BR

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  • Message 14 of 63

Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-09-07, 21:58 PM
Thank you @blacksob - I'll give it a try here for a couple days and return with the results :)
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09-09-2019

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  • Message 15 of 63

Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-09-09, 13:57 PM

I'm also experiencing similar problems after the Android Pie Update:

 

1 - Impossible to receive/reject calls

2 - Phone freezes whenever I try to do a call

 

Everything works fine just after doing a reboot but problem is back after some time.

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8569 Posts

03-05-2018

US

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  • Message 16 of 63

Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-09-09, 14:52 PM

Hi Everyone,

 

If you're using a screen protector and a phone case, we highly recommend removing that. It is essential to perform a factory data reset without restoring your apps and backup. Once done, make sure no third-party apps/files reinstalled/restored then observe if you'll encounter the same behavior. Note: Before resetting the phone kindly backup your files so you won't lose them.

 

Factory Data Reset:
Settings > System > Reset options > Factory Reset

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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5 Posts

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  • Message 17 of 63

Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-09-09, 15:04 PM

Rich

 

Thanks for your reply and I appreciate your suggestion but it simply isn't feasible to suggest that someone deletes their entire life from their phone for several days just to prove that your bug is your bug. It's not 1998 any more.

Something about the Pie update broke the phone. It's not some secondary feature of the phone, it broke the actual phone. My wife's usage patterns are not abnormal - she uses the default Moto dialler, the default Moto launcher. She runs facebook, paypal, whatsapp etc. The phone was working flawlessly before the update and now it is not.

This is not xda-dev, we're not running dodgy ROMs and installing weird hacks to our phones. This is the official moto ROM and it's an official Moto update, to suggest that we shouldn't be using Google's official backup and restore functionality because it might break your update is absolutely appalling.

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35 Posts

01-14-2018

BR

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  • Message 18 of 63

Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-09-09, 23:16 PM

Hi Agent_Rich, thank you for keeping answering us,

 

So let put this straight: even after 10 reports stating the same thing - that the problem started after the Android Pie upgrade - you are suggesting us to remove any screen protector or phone case???? Like if on Android Oreo this won't happen then - right?

 

Please, take this seriously! We paid a lot to have a Motorola flagship and this is all we get? An irreversible update that breaks calls - which is, in theory, the most simple, basic and important feature of a phone!

 

Your second suggestion is also funny - so you want all Moto Z2 Force owners here to perform a factory reset, WITHOUT restoring anything automatically, to fix something that you don't even know what it is. You are basing this instruction on the possible coincidence that we all have the same app breaking things - and for some lucky reason after a factory reset (and reinstalling the same app) the problem will go away? 

 

OK - I've put my anger away. Sorry Agent_Rich, but I felt like you are calling us stupid. Maybe we are, as we are still buying Motorola phones.

 

Now - for the ones taking this seriously - please turn off the wellbeing stuff in settings as @blacksob suggested above - I've done this yesterday and it is working after 2 calls answered, 1 refused and 1 cancelled during dialing. Maybe this will work to all of you and with more feedback we can have an answer here (even if it is not a satisfactory one).

 

Regards!

 

 

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5 Posts

09-06-2019

GB

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  • Message 19 of 63

Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-09-09, 23:32 PM
It will be interesting to see if this post lasts any longer than mine, which was worded similarly and had disappeared within 5 minutes. Suffice to say I agree entirely, the advice given is insulting and seems designed to fob us off.
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  • Message 20 of 63

Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-09-10, 20:24 PM

We appreciate all your reports. I would still recommend doing the factory data reset so when this persists we can move to the things I think we can still try. It is important that we don't restore apps/files so we can isolate that as one of the factors. 

 

Here's what I understand based on each of your posts.

 

1. Incoming call - You can see the screen showing the call, but you can't either swipe to answer nor reject 

Question: Does it only happen when the screen is locked or regardless whether the screen is locked or not?

 

2. Outbound call - When you make a phone call - The call never go through whichever contact you're calling

Question: Do you see the signal bar dropping? 

 

I would appreciate a video showing all these behaviors. Update your profile too with the IMEI/Serial number of the phone - that would help us a lot to investigate. 

 

Thank you. 

 

Best regards,
Rich
Motorola-Lenovo Support



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