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Moto Z Phones - Mod CapableMoto Z² Force
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10 Posts

10-10-2014

MX

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Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-09-25, 22:02 PM

Same issue here. Started happening after Android 9 update (Carrier: Telcel from Mexico). Basically cannot answer, reject or make phone calls. It is not always reproducible. Issue gets solved when restarting phone but eventually comes back after some hours or days. Very annoying to have to restart the phone almost everytime you are trying to receive or make a phone call. Will try to reproduce and send the developer report.

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35 Posts

01-14-2018

BR

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Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-09-25, 22:05 PM

Hi!

 

Problem happened here again, even with wellbeing stuff turned off. Couldn't collect bug report data because I needed to make the call ASAP :( Next time I'll try to collect it. Nevertheless, it looks like turning off wellbeing features make the problem happen less often.

 

Regards,

Luiz Fernando

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3 Posts

09-27-2019

BR

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  • Message 33 of 63

Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-09-27, 13:52 PM

I have the same problem. In Brazil too.

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4 Posts

08-29-2019

BR

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  • Message 34 of 63

Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-09-28, 14:19 PM

I never buy motorola again. So far they haven't given a solution.

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3 Posts

09-27-2019

BR

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Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-09-29, 15:02 PM

No more problems after uninstalling app updates: digital wellbeing + device health service. clean apps Cache too.

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10 Posts

10-10-2014

MX

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  • Message 36 of 63

Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-09-30, 2:07 AM

Here is my bug report after reproducing the issue: *removed*

 

I tried to take a call but after dragging the phone icon to answer nothing happened, later I attempted the call using WhatsApp and it worked, then I created the bug report.

 

Edited: for privacy - Rich

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2 Posts

10-01-2019

AT

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  • Message 37 of 63

Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-10-01, 17:14 PM

I have the same Problem!

I will get debugging information next time it happens.

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1 Posts

09-18-2019

FR

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  • Message 38 of 63

Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-10-15, 7:10 AM

Any news on this really really annoying bug ?

When will it be corrected ?

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35 Posts

01-14-2018

BR

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Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-10-15, 17:30 PM

I've disabled all wellbeing stuff and device health services, but the problem keeps happening, more often than usual.

 

I think it is very unlikely Motorola will look at this problem - so there are 2 options: get used to the problem or buy a new phone. If at least they could supply us with a safe way to rollback to Android Oreo =(

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9 Posts

01-16-2017

BR

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  • Message 40 of 63

Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-10-21, 18:42 PM

After updating to Android version PPX29.159-19 I also have been experiencing this. After a hard reset (or if waiting long enough, after restarting the phone) it works for a while (from half a day to two days). Recently I have disabled my wi-fi and my phone worked OK for a whole week only with telco data (no restarting nor fully discharged phone in the meantime). After enabling the wi-fi again the odd behavior returned. Now I'm trying to see if enabling wi-fi at times and getting it disabled by default, the behavior changes.

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