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12 Posts

11-13-2019

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Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-11-13, 13:43 PM

this problem continues with my moto... the last update wa PPX29.159-23. when will the PPX29.159-24 update be available to everyone?

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3 Posts

09-22-2019

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Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-11-13, 13:47 PM

Its ok now. But moto os more slow now

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12 Posts

11-13-2019

Brazil

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Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-11-13, 13:49 PM
Did you do something or just update?
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2 Posts

11-11-2019

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Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-11-15, 16:22 PM

I am having the same issues with my Z2 Force:

 

  • When a call is incoming: Accepting the call won't connect and neither end of the call can hear or speak to the other person.
  • When placing a call: The call won't place and will get stuck attempting to place the call, and the call will never actually start ringing.
  • The only remedy is to reboot the phone, This happens a couple of times a week.

Here is the bug report I collected after a failed incoming call connection: *removed*

 

Here is the bug report I collected after a follow-up failed outgoing call connection: *removed*

 

And associated screenshots showing the hang while attempting to connect to an outgoing all and the message after the connect failed: 

*removed*

 

 

Thank you for looking into the, and I am expecting to hear of a fix soon.

 

Edited: for privacy - Rich

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14293 Posts

03-05-2018

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Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-11-19, 16:18 PM

Hi jastitizer,

 

Thanks for the logs, I'll share it with our engineers. 

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

12-06-2019

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Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-12-06, 4:00 AM
What is this wellbeing? And where do I find it?
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9 Posts

01-16-2017

Brazil

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Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-12-06, 18:46 PM

Open the configuration dialog. If installed, you will find it between accessibilty and google.

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12 Posts

11-13-2019

Brazil

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Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-12-09, 14:49 PM

Last week I did the PPX29.159-24 update via OTA. I hope the problem has been fixed. It is strange to have a phone that does not make and does not receive calls... 

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2 Posts

11-11-2019

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Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-12-16, 15:38 PM

I just encountered another issue accepting an inoming call. Here's the bug reprt:

 

*removed*

 

Edited: for privacy - Rich

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14293 Posts

03-05-2018

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Re: Impossible to reject an incoming call call on Z2 Force after Pie update

2019-12-17, 18:02 PM

Hi jastitizer,

 

Thanks. I'm closely monitoring this. Will share the logs to the team.

 

Best regards,
Rich
Motorola-Lenovo Support



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