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11-22-2018

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Moto Z2 Black Screen

2018-11-22, 14:18 PM

I'm not sure if anyone has posted this thread yet, but I'm in kind of a hurry to get to work.

Moto was working fine this morning before I got ready for work. Came out of the bathroom and now the screen is black. Half of it flashes white when i try to unlock it and its only for half a second. This is really irritating as I bought the Z2 Force after my Z Force was bricked from the 8.1 update. This is leaving me really frustrated with Lenovo, and I need it fixed before the holidays start.

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3 Posts

11-22-2018

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Re: Moto Z2 Black Screen

2018-11-23, 2:40 AM
Update: Re-Installed Software but the screen still isn't responsive.
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8623 Posts

03-05-2018

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Re: Moto Z2 Black Screen

2018-11-23, 17:12 PM

Hi noazey,

 

Thanks for posting. This is odd. Let's try testing the hardware of the device, kindly open Device Help app > Fix > Hardware > Touchscreen and Multi-touch. Let me the results. Thanks.

 

Best regards,
Rich
Motorola Support



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3 Posts

11-22-2018

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Re: Moto Z2 Black Screen

2018-11-24, 18:34 PM
I'm not able to. I still have a black screen that flashes white when I press the unlock button or use my fingerprint. I'm calling about a replacement today because I have no doubt it's a hardware issue.
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Re: Moto Z2 Black Screen

2018-11-26, 16:38 PM

Hi noazey,

 

Thanks for confirming. Possibly a hardware related concern. Just let me know if you need further help. Thanks.

 

Best regards,
Rich
Motorola Support



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1 Posts

12-16-2018

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Moto z2 Force black and white screen

2018-12-16, 21:52 PM

I dropped my Moto z2 force and now the top 1/4 of the screen is white and the bottem 3/4 black. The screen has no cracks just digital. Any ideas for fix other than pay $250 for new screen?!?

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Re: Moto z2 Force black and white screen

2018-12-17, 23:16 PM

Hi Reb97,

 

Thanks for posting. I'd like to confirm, are you only seeing this while using you're in a specific apps? Can you share us a sample picture? Thanks.

 

Best regards,
Rich
Motorola Support



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2 Posts

10-06-2017

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  • Message 8 of 8

Re: Moto Z2 Black Screen

2019-09-14, 16:29 PM
Did you find a fix or cause for this?
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