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Moto Z2 Camera black screen/not working

2020-03-07, 7:20 AM
For the last 2 weeks or so my Moto Z2 Camera has just stopped working. When I launch the camera app it just gives me a black screen. No text or prompts or error messages. Nothing. I have already run the hardware test and both cameras work just fine. I even downloaded a third party camera app a couple of days ago and it works just fine. I think it's the Moto Camera app that is failing or something else. Kind of at a loss. Also, I have already cleared the cache and the storage for the camera app as well. I am not willing to factory reset the phone as that is not an option right now. Any and all help is much appreciated.

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Re:Moto Z2 Camera black screen/not working

2020-03-11, 21:33 PM

Hi thastriker,


Thanks for posting. Have you tried testing the camera in the Device Help app > Device diagnosis > Hardware test > Camera? Let me know. 



Best regards,
Motorola-Lenovo Support

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