Motorola Community

Moto Z Phones - Mod CapableMoto Z² Force
All Forum Topics
Options

3 Posts

09-23-2017

US

13 Signins

66 Page Views

  • Posts: 3
  • Registered: ‎09-23-2017
  • Location: US
  • Views: 66
  • Message 1 of 16

Moto Z2 Force Fingerprint Scanner Not Working

2017-09-25, 13:34 PM

My fingerprint scanner recently stopped working. I checked in settings and the whole section for fingerprint is missing.

Reply
Options

2438 Posts

12-19-2016

PH

477 Signins

37577 Page Views

  • Posts: 2438
  • Registered: ‎12-19-2016
  • Location: PH
  • Views: 37577
  • Message 2 of 16

Re: Moto Z2 Force Fingerprint Scanner Not Working

2017-09-25, 16:44 PM

wrote:

My fingerprint scanner recently stopped working. I checked in settings and the whole section for fingerprint is missing.


Hi Jlazar9

 

How can you say that it is not working? Are you referring to the fingerprint option not available? Have you rebooted your phone? How about booting it to safe mode

 

Regards,
Ella
Motorola Support

Reply
Options

3 Posts

09-23-2017

US

13 Signins

66 Page Views

  • Posts: 3
  • Registered: ‎09-23-2017
  • Location: US
  • Views: 66
  • Message 3 of 16

Re: Moto Z2 Force Fingerprint Scanner Not Working

2017-09-25, 16:51 PM

The fingerprint scanner stopped working a couple of days ago. As I was troubleshooting it, I noticed that the scanner settings under security were no longer there. I first tried rebooting, then safe mode. No joy. I then did a factory reset but still no luck.

 

Thank you for your help.

Reply
Options

2438 Posts

12-19-2016

PH

477 Signins

37577 Page Views

  • Posts: 2438
  • Registered: ‎12-19-2016
  • Location: PH
  • Views: 37577
  • Message 4 of 16

Re: Moto Z2 Force Fingerprint Scanner Not Working

2017-10-04, 20:19 PM

wrote:

The fingerprint scanner stopped working a couple of days ago. As I was troubleshooting it, I noticed that the scanner settings under security were no longer there. I first tried rebooting, then safe mode. No joy. I then did a factory reset but still no luck.

 

Thank you for your help.


Hi Jlazar9

 

Sorry for the delayed response. That's unfortunate to hear. May I ask, was it factory reset with no restore which you have tried? If resetting has not helped, I would suggest sending it for repair/replacement. You may check for options through this link. Thanks!

 

- Ella

Reply
Options

1 Posts

10-12-2017

US

1 Signins

6 Page Views

  • Posts: 1
  • Registered: ‎10-12-2017
  • Location: US
  • Views: 6
  • Message 5 of 16

Re: Moto Z2 Force Fingerprint Scanner Not Working

2017-10-12, 9:02 AM

I just came across the same issue... My home/finger print scanner isn't working at all anymore.

 

I'm also a T-Mobile Motorola ambassador at my store, so I got my device through the Motorola advocate program. 

Reply
Options

2438 Posts

12-19-2016

PH

477 Signins

37577 Page Views

  • Posts: 2438
  • Registered: ‎12-19-2016
  • Location: PH
  • Views: 37577
  • Message 6 of 16

Re: Moto Z2 Force Fingerprint Scanner Not Working

2017-10-13, 21:18 PM

wrote:

I just came across the same issue... My home/finger print scanner isn't working at all anymore.

 

I'm also a T-Mobile Motorola ambassador at my store, so I got my device through the Motorola advocate program. 


Hi MannyDonuts

 

Have you tried the aforementioned steps? 

 

Regards,
Ella
Motorola Support

Reply
Options

1 Posts

10-31-2017

PL

1 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎10-31-2017
  • Location: PL
  • Views: 5
  • Message 7 of 16

Re: Moto Z2 Force Fingerprint Scanner Not Working

2017-10-31, 17:07 PM

I can unlock my moto z2 with fingerprint either pattern even ok googe or show me chrome....It is seems like autentification problem. Also i could unlock it with my smartwatch as usual but now i can`t

 

Serial: *edited due to site rules

IMEI: *edited due to site rules

Reply
Options

3 Posts

09-23-2017

US

13 Signins

66 Page Views

  • Posts: 3
  • Registered: ‎09-23-2017
  • Location: US
  • Views: 66
  • Message 8 of 16

Re: Moto Z2 Force Fingerprint Scanner Not Working

2017-10-31, 19:58 PM

I ended up having to replace the phone. It was a hardware problem.

Reply
Options

2438 Posts

12-19-2016

PH

477 Signins

37577 Page Views

  • Posts: 2438
  • Registered: ‎12-19-2016
  • Location: PH
  • Views: 37577
  • Message 9 of 16

Re: Moto Z2 Force Fingerprint Scanner Not Working

2017-11-06, 16:49 PM

wrote:

I can unlock my moto z2 with fingerprint either pattern even ok googe or show me chrome....It is seems like autentification problem. Also i could unlock it with my smartwatch as usual but now i can`t

 

Serial: *edited due to site rules

IMEI: *edited due to site rules


Hi swiatoslaw

 

Sorry for the delay in response. May I ask, what happened before you are not able to unlock it with your smartwatch? Please try reset app preference: Settings > Apps > three dots > Reset app preferences > Reset apps. Let me know how it goes. 

 

Regards,
Ella
Motorola Support

Reply
Options

2 Posts

07-29-2018

US

1 Signins

27 Page Views

  • Posts: 2
  • Registered: ‎07-29-2018
  • Location: US
  • Views: 27
  • Message 10 of 16

Re: Moto Z2 Force Fingerprint Scanner Not Working

2018-07-29, 6:35 AM

Posting

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete