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5 Posts

05-01-2019

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Moto Z2 Force Frequent Calls Have Disappeared

2019-05-01, 13:20 PM

Hi,

When I open my phone app (the one  came on the phone) to make a call, I've always had a list of my favorites and other frequently called numbers pop up in the picture area of the call screen. Now on my favorites are there. All other frequently called numbers have disappeared.

Anyone know why this happened? How do I get the frequent calls to appear again?

Thanks

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3736 Posts

04-04-2013

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Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-01, 13:22 PM

In the Phone app three dot menu there is an option for Clear Frequents.  Did you happen to select that and clear out the Call History list?  It will rebuild itself over time.

~Scott
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33 Posts

01-01-2015

IN

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Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-01, 14:07 PM

i second that, exactly the same thing happened to me.

 

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7 Posts

02-22-2016

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Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-02, 6:46 AM

Maybe it's something the carrier did? In my case: T-Mobile. But I haven't taken any updates (yet)...

 

I have no idea what caused this or whether this was random, or everyone with a Z2F has the same issue regardless of carrier. 

 

Perhaps we all got an upgrade of the PHONE app? -- I'm version 10... 

 

 

.

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5 Posts

05-01-2019

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Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-02, 11:35 AM

I didn't manually clear it. I'm not sure if mine updated or not. How do I see the version?

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3736 Posts

04-04-2013

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Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-02, 12:48 PM

Settings > System > About Phone

 

 

I just received the Feb 2019 security patch last night and my Call History tab is still populated with all recent calls.  It could have been a one time glitch?  As long as the list rebuilds itself with new calls it shouldn't be a major problem (I hope).

~Scott
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3736 Posts

04-04-2013

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Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-03, 23:58 PM

Moto G5 users have reported the exact same thing; on another Forum.  I wonder what the common denominator is?

~Scott
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33 Posts

01-01-2015

IN

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Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-04, 5:16 AM

And the issue has reoccurred. 

Once again i have lost all frequent call images. ? Whats wrong moto? 

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1 Posts

01-25-2019

US

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  • Message 9 of 57

Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-04, 17:20 PM

The same is happening to me. I have Verizon. If I called someone a few minutes ago they will be there but at some point it clears. 

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3736 Posts

04-04-2013

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Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-05, 17:02 PM

There must be a common factor making this affect some phones but not all phones.  All three of my Z2 phones are fine and the Call History list is not blank.  A user on another Forum suspects it was an app update to the Comcast Xfinity app.  Is that app on anyone's phone that has a blank Call History list?

~Scott
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