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Moto Z Phones - Mod CapableMoto Z² Force
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1 Posts

05-10-2019

India

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  • Message 21 of 57

Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-10, 3:21 AM

I'm facing the same issue...

I'm seeing the phone application is not set as default app...

 

Is there any clue how to set phone app as default app for calls and vcf files...

 

P.S:

Tried "better open with" app and rebooted but it's not working...

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1 Posts

05-11-2019

United States of America

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  • Message 22 of 57

Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-11, 11:18 AM

Please help. We have 3 Moto g5 plus phones and it affects them all. T-MOBILE is the carrier but purchased through Amazon. It seems like the common denominator with all of the situations is either Motorola's contacts app or the frequently called feature.

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7 Posts

05-01-2019

United States of America

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  • Message 23 of 57

Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-11, 13:11 PM

My contacts will build for a day then disappear, so it's not a one-time glitch.

 

How do we get help from Moto on this? There are so many people with this problem you'd think they'd try to help.

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3764 Posts

04-04-2013

United States of America

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  • Message 24 of 57

Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-11, 13:42 PM

 wrote:

My contacts will build for a day then disappear, so it's not a one-time glitch.

 

How do we get help from Moto on this? There are so many people with this problem you'd think they'd try to help.


Agent Rich did respond the other day, so at least one Moto support agent is aware of the issue.  You could also call customer support, or post on their Twitter page, or other social media, possibly.

~Scott
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11 Posts

01-26-2019

India

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  • Message 25 of 57

Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-12, 17:20 PM
I have this problem too but mine is for Moto z2 play
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1 Posts

05-13-2019

United States of America

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  • Message 26 of 57

Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-13, 17:21 PM

My Z2 Play is using the stock Contacts app, not the Google Contacts app, so I cannot uninstall updates through the Play Store as suggested, but I am having the same problem.

My Contacts version is 1.7.10/build version 10 and would LOVE to know how I can roll back the latest update to get rid of this problem.

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3764 Posts

04-04-2013

United States of America

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  • Message 27 of 57

Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-13, 17:38 PM

I don't think there was an update to the stock Contacts app, was there?

~Scott
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14293 Posts

03-05-2018

United States of America

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  • Message 28 of 57

Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-13, 20:16 PM

Hi Everyone,

 

I have reported this and we've seen similar reports across about this. Our team is investigating this, we'll keep you guys updated as soon as we have an update. Thank you.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

05-14-2019

Poland

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  • Message 29 of 57

Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-14, 13:05 PM

Ok, I know what causing it. Just plug charger and watch how list dissappear. 

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3764 Posts

04-04-2013

United States of America

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  • Message 30 of 57

Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-14, 13:19 PM

There has to be something more than just plugging in the charger, or every Moto Z, Moto G would be affected.  I have four different Moto Z phones and none have the issue.  There must be a common app, common setting, something that makes this affect some Moto Z and Moto G phones, but not all phones.

~Scott
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