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05-14-2019

PL

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Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-14, 13:25 PM

This is happening after update Operator Services from Google LLC  29 April. 

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3736 Posts

04-04-2013

US

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Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-14, 13:29 PM

Do you mean Carrier Services?  I applied that app update you all four of my phones and still have not experienced the issue.  I know the issue is real, and affecting a lot of phones, but not every phone.  That app update could have something you do with is, it's possible.

~Scott
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2 Posts

05-15-2019

IN

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Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-15, 15:55 PM

I observed this is happening while charging phone.

Once charging started in 5 seconds frequent contacts are disappearing.

 

One time a day it's happening. If we are charging phone second time  same day  frequent contacts are not disappearing.

 

This is my observation in Moto G5s plus

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3736 Posts

04-04-2013

US

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Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-16, 11:12 AM

A user on another forum posted this and it's worth checking.  For those affected check your Google account sync settings.  Is Contact sync turned On or Off?

~Scott
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2 Posts

05-09-2019

US

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Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-16, 15:05 PM

I tried that and it had no affect.  I removed my Google account from sync'ing for 24 hours and my recent contacts was still deleted.

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24 Posts

01-23-2019

US

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Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-19, 22:03 PM

I have a Z2 Force and have been experiencing the same issue for a couple of weeks ago. Very annoying problem, maybe this will speed the OS update for the Z2 Force, maybe this will speed my leaving Motorola.. hope not.

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1 Posts

05-20-2019

US

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  • Message 37 of 57

Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-20, 1:41 AM

Just want to say this is happening to me also with a Z 2 Force with US Cellular. I think it's only been happening about a week or so. Maybe since the last security update?

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1 Posts

05-22-2019

US

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  • Message 38 of 57

Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-05-22, 18:45 PM

Same problem - every morning the speed dial tiles are gone.

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3 Posts

01-25-2019

CA

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  • Message 39 of 57

Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-06-03, 22:08 PM

That happens tome too, all the time and I did not reset or accidentally hit anything. It must be a glitch in an update. Mine removes all calls now, so I have nothing at all in my history.

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3 Posts

01-25-2019

CA

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  • Message 40 of 57

Re: Moto Z2 Force Frequent Calls Have Disappeared

2019-06-03, 22:09 PM

I have the same problem. I didn clear anything and it does not rebuild itself. Every call I get, the history erases itself. 

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