Motorola Community

Moto Z Phones - Mod CapableMoto Z² Force
All Forum Topics
Options

6 Posts

02-01-2018

US

7 Signins

85 Page Views

  • Posts: 6
  • Registered: ‎02-01-2018
  • Location: US
  • Views: 85
  • Message 1 of 42

Moto Z2 Force Tmobile Will Not Update to Oreo

2018-02-02, 1:00 AM

Hi Everyone, 

 

I would appreciate any help you can provide.  I am trying to get my phone to upgrade to oreo but for some reason it keeps telling me that I am up-to-date on version 7.1.1 for the August service patch.  I had oreo on my phone but Moto send me a warranty replacement and this new phone will not update. Has anyone experienced this issue or have any suggestions on how I can get the phone to update? 

 

Thank you!!

 

Alex

Reply
Options

28302 Posts

02-02-2016

US

5838 Signins

132750 Page Views

  • Posts: 28302
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 132750
  • Message 2 of 42

Re: Moto Z2 Force Tmobile Will Not Update to Oreo

2018-02-02, 1:06 AM

wrote:

Hi Everyone, 

 

I would appreciate any help you can provide.  I am trying to get my phone to upgrade to oreo but for some reason it keeps telling me that I am up-to-date on version 7.1.1 for the August service patch.  I had oreo on my phone but Moto send me a warranty replacement and this new phone will not update. Has anyone experienced this issue or have any suggestions on how I can get the phone to update? 

 

Thank you!!

 

Alex


We need to get a moto employee to look tomorrow. Make sure your imei is correct in your profile

 

Please update your profile with current phone, carrier and serial number -- this will help Motorola investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let us know (just reply here) if it's okay for Motorola to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Options

6 Posts

02-01-2018

US

7 Signins

85 Page Views

  • Posts: 6
  • Registered: ‎02-01-2018
  • Location: US
  • Views: 85
  • Message 3 of 42

Re: Moto Z2 Force Tmobile Will Not Update to Oreo

2018-02-02, 1:14 AM

Just updated my profile and ensured that the privacy settings are on.  I give permission for them to check it out and see if it is the apps causing the issue. 

 

 

Reply
Options

25 Posts

01-24-2018

US

146 Signins

1484 Page Views

  • Posts: 25
  • Registered: ‎01-24-2018
  • Location: US
  • Views: 1484
  • Message 4 of 42

Re: Moto Z2 Force Tmobile Will Not Update to Oreo

2018-02-02, 2:33 AM

Mine won’t update either. I’ve even signed up for MFN in hopes that would get it pushed but no such luck.

Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 5 of 42

Re: Moto Z2 Force Tmobile Will Not Update to Oreo

2018-02-02, 10:51 AM

wrote:

Mine won’t update either. I’ve even signed up for MFN in hopes that would get it pushed but no such luck.


Thank you for updating your profile, we have your details. We will get back to you on this.

 

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 6 of 42

Re: Moto Z2 Force Tmobile Will Not Update to Oreo

2018-02-02, 15:13 PM

Hi All, 

 

Unfortunately, the update for T-mobile has been delayed, our engineer team is working on the same and will be released as soon as it is ready.

 

Thanks,

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

6 Posts

02-01-2018

US

7 Signins

85 Page Views

  • Posts: 6
  • Registered: ‎02-01-2018
  • Location: US
  • Views: 85
  • Message 7 of 42

Re: Moto Z2 Force Tmobile Will Not Update to Oreo

2018-02-02, 15:15 PM

I am confused, I had the update on my Z2 force before the phone was replaced for a battery issue... was the update recalled? 

Reply
Options

28302 Posts

02-02-2016

US

5838 Signins

132750 Page Views

  • Posts: 28302
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 132750
  • Message 8 of 42

Re: Moto Z2 Force Tmobile Will Not Update to Oreo

2018-02-02, 15:26 PM

wrote:

I am confused, I had the update on my Z2 force before the phone was replaced for a battery issue... was the update recalled? 


Sounds like it is on hold. That is what Moto_Swaraj said above


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Options

13138 Posts

02-02-2016

US

1405 Signins

8890 Page Views

  • Posts: 13138
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 8890
  • Message 9 of 42

Re: Moto Z2 Force Tmobile Will Not Update to Oreo

2018-02-02, 16:13 PM

I think it has to do with an issue between certain phones on T-Mobile and the Z2. This is just my guess.

So they pulled it for now. Hopefully it will be back soon.

Reply
Options

25 Posts

01-24-2018

US

146 Signins

1484 Page Views

  • Posts: 25
  • Registered: ‎01-24-2018
  • Location: US
  • Views: 1484
  • Message 10 of 42

Re: Moto Z2 Force Tmobile Will Not Update to Oreo

2018-02-02, 16:32 PM

Thank you for the update. It is not the news we want, but it is good that work is being done to correct the problems. I am hopeful the update will return soon.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save