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Moto Z2 Force (Unlocked) Calls not working (Incoming and outgoing)

2019-04-19, 0:34 AM

Hi, my moto Z2 force is not showing contact name on incoming or outgoing calls, just shows the number.

I already tried some solutions i found on the forum but nothing solved it.

Please if you can suggest me to try something.

The android version is 7.1.1 Nougat.

Looking forward your response.

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Re: Moto Z2 Force (Unlocked) Calls not working (Incoming and outgoing)

2019-04-19, 1:41 AM
Tell us what you have already tried, so we don't waste your time.
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Re: Moto Z2 Force (Unlocked) Calls not working (Incoming and outgoing)

2019-04-19, 10:09 AM

I already reboot the phone, delete and add again the contact and nothing.

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Re: Moto Z2 Force (Unlocked) Calls not working (Incoming and outgoing)

2019-04-19, 23:20 PM
I have a similar problem with version 8, I don't know if it's a Google problem or a different problem, I can't pick up calls anymore because I don't know if it's a scammer or someone I know
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Re: Moto Z2 Force (Unlocked) Calls not working (Incoming and outgoing)

2019-04-24, 19:41 PM

Hi Aylent17,

 

Thanks for posting. Does it only happen on a specific contact number? First off, can you check if you have a software update (Settings > System Updates)? I don't think your device is on the latest build. Also, make sure Phone app and other apps are up to date in Playstore. 

 

Best regards,
Rich
Motorola-Lenovo Support



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Re: Moto Z2 Force (Unlocked) Calls not working (Incoming and outgoing)

2019-04-24, 22:25 PM

Yes, it happens with every contact. I made the update and nothing changed. I attached an screenshot about the update made. 

I don't know what else to do.

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04-24-2019

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Re: cant see phone number or all of contact name on incoming calls

2019-04-24, 23:27 PM

A short time ago my MOTO Z2 FORCE XT1789 stopped showing contact name information on incoming calls, and only shows phone number.  How can I get it to show contact name again?  I have checked, and it responds the same in safe mode.

 

Thank you for your help.

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04-25-2019

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Re: cant see phone number or all of contact name on incoming calls

2019-04-25, 16:26 PM

Im having exactly the same problem like 4 days ago, and I have not found how to solve it. 

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Re: Moto Z2 Force (Unlocked) Calls not working (Incoming and outgoing)

2019-05-01, 14:52 PM

Hi Aylent17,

 

Thanks for the screenshot. I'll check if it's on the latest build. Kindly check if this will happen in safemode. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

Best regards,
Rich
Motorola-Lenovo Support



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  • Message 10 of 12

Re: cant see phone number or all of contact name on incoming calls

2019-05-01, 15:13 PM

Hi Everyone.

 

Can you please update your profile with current phone, carrier and serial number -- this will help me investigate.

 

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Rich
Motorola-Lenovo Support

 



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