Motorola Community

Moto Z Phones - Mod CapableMoto Z² Force
All Forum Topics
Options

13 Posts

10-05-2017

US

34 Signins

373 Page Views

  • Posts: 13
  • Registered: ‎10-05-2017
  • Location: US
  • Views: 373
  • Message 1 of 140

Moto Z2 Force keeps restarting

2018-02-08, 17:08 PM

This has just started today and it happened about 5 or six times. While on the phone or even just checking my emails If anyone could help I would greatly Appreciate it.

Reply
Options

473 Posts

08-28-2017

PH

217 Signins

5446 Page Views

  • Posts: 473
  • Registered: ‎08-28-2017
  • Location: PH
  • Views: 5446
  • Message 2 of 140

Re: Moto Z2 Force keeps restarting

2018-02-08, 18:37 PM

wrote:

This has just started today and it happened about 5 or six times. While on the phone or even just checking my emails If anyone could help I would greatly Appreciate it.


Hi JollyGreenFox,

 

We understand how important it is for you to have a good and working device. Do you remember downloading application/s prior this happening? Also, may you please boot your device into safe mode to see if it's perfectly working. Let us know the results once done. Thanks!

 

Regards,
Tim
Motorola Support

Reply
Options

13 Posts

10-05-2017

US

34 Signins

373 Page Views

  • Posts: 13
  • Registered: ‎10-05-2017
  • Location: US
  • Views: 373
  • Message 3 of 140

Re: Moto Z2 Force keeps restarting

2018-02-08, 19:04 PM

Not to memory unless an app updated and caused this. I am running in safemode for now and no restart in about 15 mins

Reply
Options

13138 Posts

02-02-2016

US

1405 Signins

8890 Page Views

  • Posts: 13138
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 8890
  • Message 4 of 140

Re: Moto Z2 Force keeps restarting

2018-02-08, 19:09 PM

wrote:

Not to memory unless an app updated and caused this. I am running in safemode for now and no restart in about 15 mins


You can go into the playstore and then tap the 3 lines on the left side. The tap my apps. They look under updates to see what apps were updated. It will show you also how long ago it was updated.

Reply
Options

13 Posts

10-05-2017

US

34 Signins

373 Page Views

  • Posts: 13
  • Registered: ‎10-05-2017
  • Location: US
  • Views: 373
  • Message 5 of 140

Re: Moto Z2 Force keeps restarting

2018-02-08, 22:34 PM

So it happened in Safe mode in seems to be when i unlock my phone with a finger print  

Reply
Options

3 Posts

03-02-2018

US

2 Signins

47 Page Views

  • Posts: 3
  • Registered: ‎03-02-2018
  • Location: US
  • Views: 47
  • Message 6 of 140

Re: Moto Z2 Force keeps restarting

2018-03-02, 19:24 PM

Mine does this too.. 
And this is the second Z2 Force I've received. The first one started doing it about a week after I received it and I called Verizon Tier 2 Team and did a factory reboot. It did it again right after the reboot and then started freezing. 

They sent me a replacement which I received Monday and it's Friday and I get into work this morning and hear a buzzing from my bag.. Lo & behold, the NEW phone is restarting itself!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (Not to mention this new one seems to like to launch apps at random) I'm assuming its a software thing... 

I never had issues with my HTC phones... I loved the idea behind these phones, I already bought a couple of mods... But after having TWO brand new phone do the exact SAME thing... I'm calling Verizon today and sending it back, I think I'll end up just getting an iPhone >:(

Reply
Options

473 Posts

08-28-2017

PH

217 Signins

5446 Page Views

  • Posts: 473
  • Registered: ‎08-28-2017
  • Location: PH
  • Views: 5446
  • Message 7 of 140

Re: Moto Z2 Force keeps restarting

2018-03-05, 15:11 PM

wrote:

So it happened in Safe mode in seems to be when i unlock my phone with a finger print  


May you please perform a Factory Data Reset without restoring applications? Let us know the results once done. Thanks!

 

Regards,
Tim
Motorola Support

Reply
Options

1 Posts

03-11-2018

US

1 Signins

49 Page Views

  • Posts: 1
  • Registered: ‎03-11-2018
  • Location: US
  • Views: 49
  • Message 8 of 140

Re: Moto Z2 Force keeps restarting

2018-03-11, 16:05 PM

When we returned to US from Dominican Republic on Feb 8 my moto z2 force started randomly restarting so I did factory reset. Worked fine until yesterday and it started doing it again. I have only used 34 of 64gb. They are sending me new device but I am concerned it will happen with that one if it is a device problem.

Reply
Options

4 Posts

12-01-2017

US

6 Signins

15 Page Views

  • Posts: 4
  • Registered: ‎12-01-2017
  • Location: US
  • Views: 15
  • Message 9 of 140

Re: Moto Z2 Force keeps restarting

2018-04-01, 1:16 AM
Reply
Options

12 Posts

03-16-2018

IN

16 Signins

80 Page Views

  • Posts: 12
  • Registered: ‎03-16-2018
  • Location: IN
  • Views: 80
  • Message 10 of 140

Re: Moto Z2 Force keeps restarting

2018-04-04, 8:29 AM

I am having lot of problems. wifi not connecting suddenly. sim cards not detected some times. phone keeps on restarting. i dont know what to do.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save