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10-10-2019

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Moto Z2 Force power/camera/calls issue

2019-10-10, 16:43 PM

Hi,

 

I've had my Moto Z2 Force since February this year. Recently, I started having issues with it.

 

1. The battery sometimes drains excessively quickly.

2. The phone will shut down while it has lots of battery left.

3. Using the camera causes the phone to shut down.

4. When I answer a call, the screen goes black.

 

I still have the issues when I use the phone in Safe Mode. The phone has not been physically damaged at all.

 

Can you help?

 

Thanks,

Phil

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13138 Posts

02-02-2016

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Re: Moto Z2 Force power/camera/calls issue

2019-10-10, 16:46 PM

 wrote:

Hi,

 

I've had my Moto Z2 Force since February this year. Recently, I started having issues with it.

 

1. The battery sometimes drains excessively quickly.

2. The phone will shut down while it has lots of battery left.

3. Using the camera causes the phone to shut down.

4. When I answer a call, the screen goes black.

 

I still have the issues when I use the phone in Safe Mode. The phone has not been physically damaged at all.

 

Can you help?

 

Thanks,

Phil


Sadly, I've seen this before. It's the battery. It would need repair to replace it. If it's still under warranty, I'd go that route.

 

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2 Posts

10-10-2019

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Re: Moto Z2 Force power/camera/calls issue

2019-10-10, 17:18 PM

Ok...

 

No chance it's a software issue?

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8650 Posts

03-05-2018

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Re: Moto Z2 Force power/camera/calls issue

2019-10-10, 21:02 PM

Hi pnjohnsen,

 

I appreciate your post. You may try doing the factory data reset without restoring your backup. Observe your phone without any third-party apps and files reinstalled, see if there's improvement with the battery. 

 

Settings > System > Reset > Factory Data Reset

*Backup your important files before resetting the device, so you won't lose them. 

 

It is also recommended to calibrate your battery. Here's the linkOtherwise, if you're still experiencing the same behavior, we recommend sending it for repair/replacement. 

 

Best regards,
Rich
Motorola-Lenovo Support



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