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Moto Z2 Force (sprint) Microphone Not working

2018-11-01, 0:16 AM

Back when the september update rolled out a few weeks ago I had no issue but after it had completed and updated the microphone had stopped working.

Following Instructions from Sprint  i have hard reset the phone and factory reset it and and i am about at the end of my rope.

 

In using the voice recorder app from the play store i can actually hear some of the sounds being made by the phone but very faintly.

 

Please any one have any recommendations or solutions i really do not want to have to get a new phone i have loved this one in the time i have had it.

 

 

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Re: Moto Z2 Force (sprint) Microphone Not working

2018-11-01, 2:10 AM

Do you have the phone in some case? Remove it from the case if so, you may be covering one of the microphones...there are more than one.

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Re: Moto Z2 Force (sprint) Microphone Not working

2018-11-04, 1:50 AM
Hello yes i do have a case on the phone but only a thin bumper i have tried taking the case off the phone and making calls and recording with the voice recorder app.

Neither works i can not be heard

This did start immediatly after installing the most recent OTA
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03-05-2018

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Re: Moto Z2 Force (sprint) Microphone Not working

2018-11-08, 22:06 PM

Hi WarStoke,

 

Have you tried testing the microphone on the Device Help app? To do so, open Device Help > Fix > Hardware > Microphone. Let me know.

 

Best regards,
Rich
Motorola Support



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08-22-2019

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Moto z force 2 microphone stopped working after update

2019-08-23, 13:15 PM

Mic test fails both in normal and in safe mode.  Help please

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Re: Moto z force 2 microphone stopped working after update

2019-08-23, 20:11 PM

Hi MattB33,Best regards,
Rich
Motorola-Lenovo Support

 

One thing I suggested here is to test the microphone in Moto Help app. Can you please test and replicate? Let me know. Thanks.

 

 



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Re: Moto z force 2 microphone stopped working after update

2019-09-04, 0:28 AM

Hello agent rich,

 

The test fails in both normal and safe mode.

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Re: Moto z force 2 microphone stopped working after update

2019-09-04, 20:16 PM

Hi MattB33,

 

Make sure you don't have a phone case as it might block the mic. Also, I would recommend doing a factory data reset without restore. Backup your files before doing the reset so you won't lose them. Test if the mic is working again. Let me know. Thanks.

 

Factory Data Reset:
Settings > System > Reset options > Factory Reset
 
Best regards,
Rich
Motorola-Lenovo Support
 



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Re: Moto z force 2 microphone stopped working after update

2019-09-06, 12:42 PM

Thanks Rich.

 

Unfortunately, the hardware reset didn't work.  Still fails the mic test.  I also don't have a case and I tried using compressed air to clean the mic port.   Still not working.  Any other suggestions?

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Re: Moto z force 2 microphone stopped working after update

2019-09-10, 16:04 PM

Hi MattB33,

 

I haven't asked this, can you please confirm if both mics aren't working for calls (normal call, calls using third-party apps, taking videos using the stock app camera)? 

 

Best regards,
Rich
Motorola-Lenovo Support



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