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9244 Posts

03-05-2018

US

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  • Message 21 of 369

Re: Z2 Force Android Pie

2019-08-22, 14:37 PM

Hi acenors,

 

I would like to assist you on that but please a create a separate thread for that topic so we won't hijack this thread. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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9244 Posts

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Re: Z2 Force Android Pie

2019-08-22, 14:39 PM

We would like to further investigate this. Can you please provide me the make and model of your router also, we need a bug report when you encounter wifi dropping. Thanks.

 

Bluetooth Bug Report:
1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Enable Settings -> Developer options -> Enable Enable Bluetooth HCI snoop log > Toggle On
6. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
7. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
8. Then upload the BugReport to your personal Google Drive
9. Open the File Manager app on your phone and tap on Local on the top right. Browse to internal.
10. Upload the btsnoop_hci.log to your Google Drive as well
11. Share the link to the BugReport and btsnoop_hci.log on the forums in a reply or via a private message.
12. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.
13. One completed to Settings-> Developer options -> Enable Bluetooth HCI snoop log > Toggle Off

 

Best regards,
Rich
Motorola-Lenovo Support



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44 Posts

07-18-2019

IT

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  • Message 23 of 369

Re: Z2 Force Android Pie

2019-08-22, 15:31 PM

Rich, I sent you a PM with the bug report files. Hope it helps.

I have a D-Link DSL-2470B, but it works perfectly, the problem is the Android 9 Pie update.

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13 Posts

08-16-2019

AT

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  • Message 24 of 369

Re: Moto Z2 Force wifi issues after Android 9 Pie update

2019-08-22, 15:45 PM

The problem is indeed independent of the used Networking device. ZTE, TP-Link, professional Enterprise Cisco Access points, it's happening everywhere. I will try to create a debug log later.

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1 Posts

08-22-2019

CH

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  • Message 25 of 369

Re: Moto Z2 Force wifi issues after Android 9 Pie update

2019-08-22, 19:47 PM

I would like to add on to the pile of people who are experiencing this issue. My sister has the same phone and the exact same issue ever since the Android Pie upgrade.

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1 Posts

08-23-2019

CH

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  • Message 26 of 369

Re: Moto Z2 Force wifi issues after Android 9 Pie update

2019-08-23, 7:54 AM

Same issue like everyone else.

 

The issue started right after the Android Pie update I received around one week ago (location is Switzerland if it helps).

 

I have 10-20 other wifi devices connected to the router with no issues (including another Moto mobile phone). Tried 2G, 5G, public Wi-Fi networks which I'm using regularly. Same issue.

 

There is no doubt that the Pie update caused the issue.

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Re: Moto Z2 Force wifi issues after Android 9 Pie update

2019-08-23, 15:26 PM

Hello Everyone.

Thanks for the reports. I will report this one as well. I'll get back to you once I have an update. We need a bug report with Bluetooth snoop logs - that will help us further investigate this. I would appreciate if you can send me that. Just let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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37 Posts

08-08-2014

HU

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  • Message 28 of 369

Re: Moto Z2 Force wifi issues after Android 9 Pie update

2019-08-23, 16:17 PM

Please clearly state here if there is a solution to this issue so that I will be able to upgrade to Pie. Thanks.

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155 Posts

01-15-2016

HU

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  • Message 29 of 369

Re: Moto Z2 Force wifi issues after Android 9 Pie update

2019-08-23, 17:32 PM
In the Moto Z facebook community 1 Indian user wrote that the July security update fixed the issues.
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44 Posts

07-18-2019

IT

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  • Message 30 of 369

Re: Moto Z2 Force wifi issues after Android 9 Pie update

2019-08-23, 17:37 PM

So, dear developers, copy the solution to Z2 Force ROM and release it, so we can use our phones happily ever after ?

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