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Moto Z Phones - Mod CapableMoto Z² Force
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7 Posts

08-21-2019

GB

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Re: Moto Z2 Force wifi issues after Android 9 Pie update

2019-08-25, 16:39 PM

I am in the UK my phone was bought from EBAY and its model number is another region (I think its Asia).

 

I bought it due to wanting the 6GB Memory instead of standard 4GB (it has 64GB Storage, the 128GB was not available at the time as I ideally wanted that) and it also can use Dual Sim but I use a single Sim +  256GB SD card.

 

The phone is unlocked (not Rooted) and I use a Virgin Media Sim in it.

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1 Posts

08-25-2019

DE

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Re: Moto Z2 Force wifi issues after Android 9 Pie update

2019-08-25, 17:00 PM

Same problem on my Z2 force.

Constantly lossing Wifi-Connection and reconnecting. Speedtest usually not possible, when possible, extremely low rates shown.

 

Restarting the phone makes Wifi reliable for some hours, then the problem ist again present.

 

Tested on Lancom L-822 acn accesspoint.

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4 Posts

07-11-2019

DE

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Re: Moto Z2 Force wifi issues after Android 9 Pie update

2019-08-27, 5:54 AM

Same problem here with my Moto Z2 Force in Germany. Already sent a bugreport to Agent_Mitch.

 

Since the update all the listed problems occured: Wifi disconnects repeatedly and is horribly slow. Happening at home when connected to a Fritzboxs 7590 and also a Ubiquiti AC-PRO. A Nexus 5X, iPad, Microsoft Surface and various other devices have no problem at all, be it speed or connection reliability.

 

The problem persists on other networks at work and at other peoples homes. Tried a factory reset, resetting network settings - helped for a few hours then starts reappearing. Also tried to disable 2.4Ghz and 5Ghz of my routers separately to make sure that's not the problem: No difference...

 

I hope Motorola will soon fix this problem with an update, as the phone currently is unusable when not connected to cellular.

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13 Posts

08-16-2019

AT

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Re: Moto Z2 Force wifi issues after Android 9 Pie update

2019-08-27, 11:31 AM

So I just finished updating to the July Security patch level. Will see if this fixed the problem as stated by someone here before.

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30 Posts

06-27-2010

US

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Re: Moto Z2 Force wifi issues after Android 9 Pie update

2019-08-27, 12:10 PM

How did you get the July Security patch?

I'm on Verizon.

I checked for updates and it says I'm up to date with the June patch ?

Dawn
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3736 Posts

04-04-2013

US

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Re: Moto Z2 Force wifi issues after Android 9 Pie update

2019-08-27, 12:44 PM

 wrote:

How did you get the July Security patch?

I'm on Verizon.

I checked for updates and it says I'm up to date with the June patch ?


Verizon phones are almost always a few days behind other models for security updates to become available.  They have to do all their internal testing before they approve the release.  Give it a few days and it should be available for Verizon models also. 

~Scott
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43 Posts

07-18-2019

IT

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Re: Moto Z2 Force wifi issues after Android 9 Pie update

2019-08-27, 12:48 PM

I have a reteu unbranded, TIM (Italy), no system update available after the June update that brought to us Pie :(

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13 Posts

08-16-2019

AT

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Re: Moto Z2 Force wifi issues after Android 9 Pie update

2019-08-27, 13:02 PM

Nevermind, the problem persists with the July update (Europe). Creating another bug report now.

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8 Posts

08-27-2019

BE

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Re: Moto Z2 Force wifi issues after Android 9 Pie update

2019-08-27, 17:15 PM

Any update from Motorola yet on this problem? I have exact the same problem with my Z2 Force after the update. Belgium / provider Telenet

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9158 Posts

03-05-2018

US

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Re: Moto Z2 Force wifi issues after Android 9 Pie update

2019-08-27, 20:11 PM

Hello Everyone,

 

I will follow up on this. Anyone here actually performed factory data reset without restore? It is essential to try that step and we recommend doing that. Backup your files before resetting the phone and once the phone has been reset, observe this WiFi behavior. Let me know. Thank you. 

 

Factory Data Reset:
Settings > System > Reset options > Factory Reset

 

Best regards,
Rich
Motorola-Lenovo Support



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