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Moto Z2 Force will not update to Android 8 from 7.1.1

2019-06-22, 22:56 PM

Before anyone says i should post this on the Moto forum. I was sent this link by Moto support 


I have 2 Moto Z2 force phones. One for myself and one for my wife.

My phone is currently on Android 8.0 build OCXS27.109-47-23. As i have been anxiously awaiting Android 9 to finally drop. We are on ATT with the ATT branded phones, same model.

i recently made a discovery that my wife's Moto Z2 Force has been stuck on andoid 7.1.1 build NCX26.122.59-8 and says it hasnt been updated since August 1. 2017. So of course I tried to use the built in update tool and it says it is up to date.


I have called ATT to make sure it wasnt on their end and they then transfered me to Level 2 Moto Support and Moto support said to ask on the forums. (Side note, its not a good sign when tier 2 moto support is telling you to go ask on the forums and hope a developer answers.)


phone was factory reset 2 months ago. So how can i get my 2nd z2 force to be updated with OTA updates?


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  • Message 2 of 2

Re: Moto Z2 Force will not update to Android 8 from 7.1.1

2019-06-26, 20:09 PM

Hi Techlore,


Please do not start new threads with existing thread/s on the same topic. It causes clutter on the site and makes it harder for us to follow an issue. Please refer to your initial post. Thanks.

Closing thread.


Best regards,
Motorola-Lenovo Support

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