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Moto Z2 force Android auto fails to connect on 2 different receivers with multiple cables

2018-05-09, 2:00 AM

Good evening (at least here)

I purchased a moto z2 force around a month ago, and have been so far unable to get it to work at all with android auto. I have tried multiple brands of cables from 3 foot to 6 foot with no luck. I currently have 2 anker cables, and 2 cable matters cables in 3 foot length, just returned a modal cable in 4 foot, and tried a modal 6 foot cable and a belkin 6 foot cable as well. I have no idea what else to try to get this to work, nothing shows up on either receiver but I verified one of them was working fine on my nexus 6 (with micro usb cable). I would like to hear some ideas before I try to get a device swap from motorola and end up with a refurb.

Thanks,

Carl

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8589 Posts

03-05-2018

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Re: Moto Z2 force Android auto fails to connect on 2 different receivers with multiple cables

2018-05-09, 19:29 PM

Hi Carl-z2

 

Sorry to know about that. I'd just like to verify when you connect your phone to your car, does it shows connected or it's totally not detecting any device? I suggest we try to enable the developer option and USB debugging. To do so, kindly go to Settings > About Phone > look for Build Number and tap it 7 times consecutively (It will give you a prompt that you're now a developer) Go back to Settings, scroll down at the bottom you will see Developer Option, kindly open it, then enable USB Debugging. Scroll down a little bit, tap USB Configuration > Select MTP (Media Transfer File). Now try connecting your phone again. Please let me know how it goes. Thanks.

 

Best regards,
Rich
Motorola Support



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Re: Moto Z2 force Android auto fails to connect on 2 different receivers with multiple cables

2018-05-09, 19:51 PM

Is this always requred for the Z2 force? it did work, but it seems like something that shouldn't be required for android auto to work.

 

Either way, thanks for the help, as I was really dreading swapping my phone out, didn't realize there was a limitation on the stock phone that kept it from connecting without having the switchable usb modes, it was definitely running charging only before switching it over to MTP.

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Re: Moto Z2 force Android auto fails to connect on 2 different receivers with multiple cables

2018-07-16, 0:52 AM

I have the same issue with my new z2 force. I tried the steps you pointed out in your reply and it did not work for me. Funny thing is a week ago I didn't have this problem.

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Re: Moto Z2 force Android auto fails to connect on 2 different receivers with multiple cables

2018-07-16, 17:39 PM

Hi oilopezil,

 

 

Thanks for posting on this thread. Could you please check if your auto has the latest update? Also, please check if your phone is up to date as well (Settings > System > Software Update). Were you able to connect it with bluetooth? Let me know. Thanks.

 

Best regards,
Rich
Motorola Support



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Re: Moto Z2 force Android auto fails to connect on 2 different receivers with multiple cables

2018-07-16, 20:57 PM

Car and phone are both up to date. Bluetooth does connect

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07-18-2018

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Re: Moto Z2 force Android auto fails to connect on 2 different receivers with multiple cables

2018-07-18, 18:49 PM

I have the same problem with my Moto Z2 Force.  It also happened in the last couple of weeks.

I also did developer options.  Still not working.

 

Here is the kicker - my wife has a Moto Z2 Play - it works in the same car  - not problem.


 wrote:

Car and phone are both up to date. Bluetooth does connect


 

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Re: Moto Z2 force Android auto fails to connect on 2 different receivers with multiple cables

2018-07-19, 17:48 PM

Hi oilopezilbsvo742421,

 

Thanks for trying. Could you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Rich
Motorola Support



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Re: Moto Z2 force Android auto fails to connect on 2 different receivers with multiple cables

2018-07-19, 18:22 PM

I have updated the information.

Hope you can find the root cause.

 

Thanks,

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07-16-2018

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Re: Moto Z2 force Android auto fails to connect on 2 different receivers with multiple cables

2018-07-19, 21:06 PM

Did as you asked. You have permission to take a look at the app

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