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05-23-2019

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Moto camera shows error after update

2019-05-23, 12:35 PM

Moto z2 force camera shows error code 04400001 after update.

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Re: Moto camera shows error after update

2019-05-23, 15:06 PM

 wrote:

Moto z2 force camera shows error code 04400001 after update.


Have you tried uninstalling the update? Testing in safe mode?


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11-03-2019

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Re: Moto camera shows error after update

2019-11-03, 7:43 AM

I tried but same error continues

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Re: Moto camera shows error after update

2019-11-05, 22:12 PM

Hi,

 

Thanks for posting on the thread. Are you getting the same camera error? Can you share a sample screenshot showing this? Also, can you provide me the things you've tried - it will help me prevent providing the same troubleshooting steps you've already performed. 

 

Best regards,
Rich
Motorola-Lenovo Support


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09-20-2019

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Re: Moto camera shows error after update

2020-01-23, 14:19 PM
Hi! I recieved my new Moto Z2 Force and it came to me with Android 8.0.0 and when i open the stock camera app this exact same camera error shows itself to me as well. How to fix it? I use a Tele2-SIM-card in mine but it is the AT&T bloatware and firmware. There is no ota available in my phone as of now. I would love Android Pie.
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Re: Moto camera shows error after update

2020-01-23, 16:42 PM

Hi P4ND3R550N,

 

Thanks for posting on the thread. Try utilizing the LMSA tool and check for the software update, and to address the camera failure, kindly try doing the Rescue function on LMSA. This will wipe out your phone's data so kindly backup your important files before using the Rescue. Skip the restore option during the set-up and test your camera again. 

 

More info with LMSA on this link. Hope that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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09-20-2019

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Re: Moto camera shows error after update

2020-02-04, 11:36 AM

I did a hard reset and set it up as new. And the camera worked once and thereafter this same camera error again. Seems to be a bug in my firmware rather than hardware fault since the camera app fully worked without error once after hard reset and after that same error occurs every time i launch Moto camera app. 

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Re: Moto camera shows error after update

2020-02-04, 16:50 PM

Another thread - not sure which phone, someone reported some update to some Google related app caused camera problems like this. Maybe see if Google Lens, or some other google app that uses the camera (and maybe got an auto update after your reset) is the culprit. 

 

If a bug in the firmware i would expect it to be consistent like hardware. 


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09-20-2019

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Re: Moto camera shows error after update

2020-02-04, 21:25 PM

I went Into safe mode but the camera error shows there as well every time i launch the camera app. The good thing is that it is the monochrome camera that isn't working since i can take color photos with rear and front. But a new device should have only working new parts. I am not happy to recieve a lemon. But i can live with it. Will XT1789-04 recieve android pie 9? I have that model.

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101 Posts

04-03-2018

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Re: Moto camera shows error after update

2020-02-07, 14:35 PM

 wrote:

I went Into safe mode but the camera error shows there as well every time i launch the camera app. The good thing is that it is the monochrome camera that isn't working since i can take color photos with rear and front. But a new device should have only working new parts. I am not happy to recieve a lemon. But i can live with it. Will XT1789-04 recieve android pie 9? I have that model.


Hi P4ND3R550N! We would like to offer you a repair. In order to arrange it, could you send me a DM with your full postal address, the IMEI of your device and a copy of your proof of purchase? Thanks - Sara

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