Motorola Community

Moto Z Phones - Mod CapableMoto Z² Force
All Forum Topics
Options

1 Posts

06-09-2018

US

1 Signins

26 Page Views

  • Posts: 1
  • Registered: ‎06-09-2018
  • Location: US
  • Views: 26
  • Message 1 of 8

Moto z force 2 wont turn on Please Help ASAP

2018-06-09, 22:04 PM

My moto Z force 2 had crashed I presume or failed while watching a video on youtube and there is no indicator light and the screen won't turn on when I plug it into my computer my computer acts as if nothing is plugged in... I got my phone not even a year ago and I do have a JBL speaker mod. P.S. I have tried to charge it no response

Reply
Options

28302 Posts

02-02-2016

US

5838 Signins

132750 Page Views

  • Posts: 28302
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 132750
  • Message 2 of 8

Re: Moto z force 2 wont turn on Please Help ASAP

2018-06-10, 13:07 PM

 wrote:

My moto Z force 2 had crashed I presume or failed while watching a video on youtube and there is no indicator light and the screen won't turn on when I plug it into my computer my computer acts as if nothing is plugged in... I got my phone not even a year ago and I do have a JBL speaker mod. P.S. I have tried to charge it no response


If your phone is not responding to being plugged into wall charger or PC, and no button pushes or holding buttons for 30 seconds have any affect, then service may be the only option. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Options

1 Posts

11-02-2018

US

2 Signins

16 Page Views

  • Posts: 1
  • Registered: ‎11-02-2018
  • Location: US
  • Views: 16
  • Message 3 of 8

Moto Z2 not turning on

2018-11-02, 5:16 AM

A couple hours ago my phone worked perfectly so I went to work and during work went to check my phone and it wouldnt turn on so i just thought it was dead got home and charged it for 30 mins and still not turning on so i tried the reboot options still nothing can someone help me pls

Reply
Options

8729 Posts

03-05-2018

US

1026 Signins

136102 Page Views

  • Posts: 8729
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 136102
  • Message 4 of 8

Re: Moto Z2 not turning on

2018-11-02, 19:51 PM

Hi Jeramiah,

 

Thanks for posting. Is there any indicator that the phone is taking a charge? Also, have you tried different chargers? Let me know. Thanks.

 

Best regards,
Rich
Motorola Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

1 Posts

03-24-2020

US

1 Signins

0 Page Views

  • Posts: 1
  • Registered: ‎03-24-2020
  • Location: US
  • Views: 0
  • Message 5 of 8

Re:Moto z force 2 wont turn on Please Help ASAP

2020-03-24, 22:34 PM
The phone will not turn on at all.
IMG_20200324_153306257.jpg
Reply
Options

8729 Posts

03-05-2018

US

1026 Signins

136102 Page Views

  • Posts: 8729
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 136102
  • Message 6 of 8

Re:Moto z force 2 wont turn on Please Help ASAP

2020-03-25, 20:10 PM

Hi Rick Neibert,

 

Plug in your phone to its supplied charger for at least 10 minutes, then try turning on the phone. If it's still won't turn on, try booting the phone to bootloader > recovery mode > external reset. See here for more information. Note that this will wipe the phone's data. You can also try using LMSA > Rescue function. Here's the link.

 

 

Let me know if that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

3 Posts

02-01-2019

US

8 Signins

64 Page Views

  • Posts: 3
  • Registered: ‎02-01-2019
  • Location: US
  • Views: 64
  • Message 7 of 8

Re:Moto z force 2 wont turn on Please Help ASAP

2020-04-05, 18:23 PM
tried LMSA fails at 62%. log shows it sit for 5 minutes at loading su then rollsback in red (SSM: boot image rollback: 14.23 and LMSA reports failed please try again later.. Have now retried over 10 times.. Tried it with tools mode config: enabled and also disabled no difference at all.. Phone was fine, my wife checked he time, turned off her alarm this morning then after showering went to check the time and we got the screen of death, !Your device is corrupt. It can'tbe trusted and will not boot. visit.......... I visited the website and unlocked the boot loader, still LMSA fails to recover.. Tried redownloading and reinstalling the LMSA, rebooting the pc, redownloaded the imge file.. fails at the same point.. Don't know what else to try..
Reply
Options

8729 Posts

03-05-2018

US

1026 Signins

136102 Page Views

  • Posts: 8729
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 136102
  • Message 8 of 8

Re:Moto z force 2 wont turn on Please Help ASAP

2020-04-06, 17:01 PM

Hi,

 

I'm sending you a PM for some troubleshooting. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save