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6 Posts

02-25-2015

US

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Moto z2 force att boot loop

2019-07-17, 7:03 AM

Using the att Moto z2 force for over a year but the phone is getting stuck in a bootloop now. The device will shut down randomly and get stuck on the first splash screen. If I perform a hard reset the phone will full boot up but then shut off and go back to the splash screen after a minute or two of use. 

If I remove the Sim card the phone works fine with no boot loop issues at all.

 

Any advice on how to fix this?

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1707 Posts

10-16-2018

GB

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Re: Moto z2 force att boot loop

2019-07-17, 12:33 PM

 wrote:

Using the att Moto z2 force for over a year but the phone is getting stuck in a bootloop now. The device will shut down randomly and get stuck on the first splash screen. If I perform a hard reset the phone will full boot up but then shut off and go back to the splash screen after a minute or two of use. 

If I remove the Sim card the phone works fine with no boot loop issues at all.

 

Any advice on how to fix this?


I've seen some Android phones do this with Faulty Sim cards.Your Carrier/Network provider usually has a free system to get another Sim card off them and transfer your number and allowances across.I would investigate that option.

 

HTH :)

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1 Posts

09-21-2019

TH

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boot loop and not working moto z2 force

2019-09-21, 21:21 PM

Hard reset already but still not working 

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8650 Posts

03-05-2018

US

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Re: boot loop and not working moto z2 force

2019-09-25, 15:29 PM

Hi Wedpisit,

 

Thanks for the post. I merged your post on this existing thread. We're you able to boot the phone in fast boot mode > recovery mode, and perform external reset (Press and Hold Power Button and Volume Down Button simultaneously). If not, try recovering your device using the LMSA > Rescue function. 

 

Here are the links:

https://support.lenovo.com/us/en/downloads/ds101291 LMSA tool 

https://support.lenovo.com/us/en/solutions/ht102605 See instruction for Rescue

 

Let me know if that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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