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2 Posts

10-23-2019

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Moto z2 force blinking white light when plugged in

2019-10-23, 16:32 PM

Have a moto z2 force, blinking white light when plugged in. I can boot into the fast boot screen, but selecting anything that involves the actual android firmware elicits a blinking white light, and black screen. I've left it to charge for 20+ hours to no avail. Suspected to be a bad battery, I took the screen off to access the battery to try a replacement one, same issue persists. I left the battery disconnected, plugged it in, and it does show the charging symbol, but keeps boot looping.  I've tried holding the power button for 5 mins, didn't work, then tried different cable, also didn't work. If you have any ideas of what the issue may be, or any diagnostic steps, please let me know. Some people say that the device may be hard bricked, but this device shows no characteristics of being hard bricked. 

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8604 Posts

03-05-2018

US

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Re: Moto z2 force blinking white light when plugged in

2019-10-24, 18:39 PM

Hi Nr12,

 

Thanks for posting. If you can still get into the fast boot screen, try using the LMSA > Rescue and see if that helps. Let me know. 

 

Here are the links:

https://support.lenovo.com/us/en/downloads/ds101291

https://support.lenovo.com/us/en/solutions/ht102605

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

10-23-2019

US

9 Signins

94 Page Views

  • Posts: 2
  • Registered: ‎10-23-2019
  • Location: US
  • Views: 94
  • Message 3 of 4

Re: Moto z2 force blinking white light when plugged in

2019-10-24, 22:19 PM
phone acts like it has no battery plugged in, so i cant boot into fast boot mode and then plug into usb
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8604 Posts

03-05-2018

US

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  • Posts: 8604
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Re: Moto z2 force blinking white light when plugged in

2019-10-28, 19:18 PM

Hi Nr12,

 

Hmm. Other than the previous suggestion I provided I don't think of any other possible way to troubleshoot this. Also, we can't guarantee that should fix it, as this sounds like a hardware failure. If you can't get into the phone to do the factory data reset nor boot into the fast boot recovery mode I would then recommended submitting the phone for repair/replacement. 

 

Best regards,
Rich
Motorola-Lenovo Support



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