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Moto Z Phones - Mod CapableMoto Z² Force
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08-12-2020

US

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Moto z2 force projector does not pair

2020-08-12, 3:39 AM

The insta share projector I originally  bought with my Moto z2 force phone worked fine. But I lost it and replaced it with another new one. Now the new one does not "pair" or connect to my phone. The new projector functions as intended on my husband's identical phone. My phone magnetically attaches to the projector but it does not turn on the projector - there is no pairing. The problem is not the projector because it works on my husband's Moto z2 force. My phone worked with the previous projector - but it does not work now. My phone is not functioning properly- what is wrong?

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10555 Posts

03-05-2018

US

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Re:Moto z2 force projector does not pair

2020-08-12, 18:04 PM

Hi Moimeme,

 

I will be glad to help you with this. When you connect the projector to your phone, can you please go to Settings > Moto Mods and check if there's an option to check for update and try restarting the mod from there. Also, see if you can duplicate the same behavior in safe mode. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Please let me know how it goes. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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