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NFC Paying not working

2018-11-21, 19:45 PM

I'm owning a Moto Z2 Force and I'm not able to pay with NFC. I'm using Google Pay. With my old Sony I had no problem. 

The phone can read NFC Tags, the sensor works and the phone can take the changes. 

 

Where ist the problem?

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Re: NFC Paying not working

2018-11-21, 19:48 PM

Do you have a case on your phone?  Or a Moto Mod?  I use Android Pay on my Z2 Force occasionally, but have to remove my Style Shell for the phone & terminal to connect.  On the Z2 the NFC chip seems to be on the top, near the camera and it doesn't like being covered or blocked by anything.

~Scott
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Re: NFC Paying not working

2018-11-21, 19:51 PM

I'm using a  Lether Style Shell too. I've removed it but it ist still not working. I have no clue why. 

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Re: NFC Paying not working

2018-11-21, 20:08 PM

I'm not sure.  Have you tried a fresh different pay terminals?  The Walgreens store closest to my house never works for me, but other Walgreens stores do.  Also, do you have a friend or family member you can test basic NFC functionality with?  Try just a simple picture transfer via NFC to make sure your NFC chip is working.

~Scott
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Re: NFC Paying not working

2018-11-22, 0:26 AM

I didn't tried a different pay terminal, just the same terminal that worked with Sony. I will try tomorrow another location. 

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Re: NFC Paying not working

2018-11-24, 17:13 PM

No, it doesn't function. No matter what terminals i've tried.  

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Re: NFC Paying not working

2018-11-24, 17:15 PM

What about another phone to test basic NFC functionality with?  To help determine if your NFC chip is functional.

~Scott
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Re: NFC Paying not working

2018-11-24, 20:52 PM

Already tested. Beam Transfer has no problem. The Moto can read NFC-Tags too. With the Leder Schell! 

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Re: NFC Paying not working

2018-11-25, 19:35 PM

This is what I would do if it were my phone:

 

Clear data on the Google Pay app (within the Settings > Apps sectuse).  Then uninstall the Google Pay app.  Re-install the app and start over fresh & clean with that app.  Just something to think about.  If other NFC functions work fine there must be an issue with the Google Pay app on your phone, or some other app is interfering with Google Pay.

~Scott
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Re: NFC Paying not working

2018-11-25, 19:57 PM

You for to let you know. Google pay will also not work if the phone is rooted or modified in any way. I'm not saying yours is but it's just a fact. It has to be an app or software issue from what it seems. 

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