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2 Posts

08-14-2019

PK

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Phone reboot when unlock finger print or pin

2019-08-14, 9:20 AM

Motorola z2 force phone restart when unlocking it with a pin or a pattern . But safemode it's working normally . Please help

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1221 Posts

03-11-2019

US

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Re: Phone reboot when unlock finger print or pin

2019-08-14, 15:47 PM

Hi Sahilusa,

 

Thanks for posting. If it is working normally on safe mode then there is a 3rd party application causing the issue. Try removing them one by one. Try also removing the pin and fingerprint during safe mode and boot the phone in normal mode would it still happen again? 

 

Best regards,
Zeke
Motorola Support


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2 Posts

08-14-2019

PK

2 Signins

52 Page Views

  • Posts: 2
  • Registered: ‎08-14-2019
  • Location: PK
  • Views: 52
  • Message 3 of 4

Re: Phone reboot when unlock finger print or pin

2019-08-15, 20:28 PM

Thank you problem solve one of the application is disturbing it's online video streaming app . It's running in background . When I uninstalled the app phone work properly .

 

Best regards

 

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1221 Posts

03-11-2019

US

519 Signins

35820 Page Views

  • Posts: 1221
  • Registered: ‎03-11-2019
  • Location: US
  • Views: 35820
  • Message 4 of 4

Re: Phone reboot when unlock finger print or pin

2019-08-19, 17:53 PM

Hi Sahilusa,

 

Glad to know that the issue is fixed. Thank you for providing an update. 

 

Best regards,
Zeke
Motorola Support


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