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19 Posts

12-24-2013

United States of America

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Presidential alert tone kept playing

2018-10-03, 20:18 PM

After the presidential alert tests this morning, my phone kept playing the tone every several minutes. I don't know when the tests stopped, because it seemed like I got several, but the tone kept playing every few minutes from 11:15-12:53 when I finally thought to restart my phone, after putting it in airplane mode didn't work.  Did anyone else have this issue? Is there a fix? I don't have any problem work normal alerts.

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18 Posts

09-25-2018

United States of America

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Re: Presidential alert tone kept playing

2018-10-03, 20:26 PM

Everything worked fine on all five of our phones.  Maybe just a one time glitch, and the phone just needed a reboot?

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12542 Posts

03-05-2018

United States of America

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Re: Presidential alert tone kept playing

2018-10-03, 20:59 PM

Hi bmc1,

 

Thanks for posting. I wonder if the Alert reminder is set to specific time (Settings > Sound > Advanced > Emergency broadcasts > Alert reminder > Off). If it's already set off, make sure that the opt-out is enable on the same settings. Let me know.

 

Best regards,
Rich
Motorola Support



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402 Posts

10-16-2014

United States of America

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Re: Presidential alert tone kept playing

2018-10-03, 23:16 PM

 wrote:

After the presidential alert tests this morning, my phone kept playing the tone every several minutes. I don't know when the tests stopped, because it seemed like I got several, but the tone kept playing every few minutes from 11:15-12:53 when I finally thought to restart my phone, after putting it in airplane mode didn't work.  Did anyone else have this issue? Is there a fix? I don't have any problem work normal alerts.


Mine kept re-playing every few minutes until I actually looked at it.  I was distracted at the time and I don't remember for sure, but there might have been some sort of "OK" button that I clicked to make it stop repeating.

 

P.S. I just saw a screen shot of the alert....  There is a "dismiss" button that I'm pretty sure I clicked this afternoon.

The only truly stupid question is the one you SHOULD have asked - but DIDN'T.
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12542 Posts

03-05-2018

United States of America

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  • Message 5 of 6

Re: Presidential alert tone kept playing

2018-10-04, 18:51 PM

Hi Bill_Stuntz,

 

Thanks for the suggestion, I agree there should be an option to acknowledge the alert and omit it from receiving again. 

 

@bmc1,

 

Let us know if that helps. Thanks.

 

Best regards,
Rich
Motorola Support



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19 Posts

12-24-2013

United States of America

8 Signins

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  • Posts: 19
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  • Message 6 of 6

Re: Presidential alert tone kept playing

2018-10-11, 11:28 AM

Unfortunately, you can't opt out of the presidential alert tone, there is no off switch in settings. Normal emergency alerts work just fine on my phone, they play and then stop.

Hopefully, the presidential alert won't ever be used again, so getting it to stop won't be an issue. And now I know to turn my phone off if it happens again :)

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