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3 Posts

07-30-2019

IN

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Screen lock not working in my Moto z2 force

2019-07-30, 14:02 PM

Today (30.07.2019) I received Android pie update in my Moto z2 froce and I updated too. After updating Android 9, the screen lock not working. Please resolve the issue. 

 

Thank you, 

S Meganathan.

India.

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8675 Posts

03-05-2018

US

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  • Posts: 8675
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  • Message 2 of 4

Re: Screen lock not working in my Moto z2 force

2019-07-30, 17:40 PM

Hi Megha_777,

 

Thanks for the post. Can you please elaborate how the screen lock not working? Also, what screen lock are you using? Let me know. 

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

07-30-2019

IN

6 Signins

39 Page Views

  • Posts: 3
  • Registered: ‎07-30-2019
  • Location: IN
  • Views: 39
  • Message 3 of 4

Re: Screen lock not working in my Moto z2 force

2019-07-31, 2:46 AM

Actually l locked screen by pressing power button and immediately press power button to try unlock screen, the screen not recognized any locking system like pattern, pin, password and fingerprints etc., It simply allow swipe to unlock. 

I have pattern as well as fingerprint too for security protection purpose. But after sometimes it will work. Not responding for early actions. In previous version not like that, once you lock screen immediately it will ask to pattern or fingerprint to unlock.

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8675 Posts

03-05-2018

US

1022 Signins

135687 Page Views

  • Posts: 8675
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 135687
  • Message 4 of 4

Re: Screen lock not working in my Moto z2 force

2019-08-02, 15:58 PM

Hi Megha_777,

 

Try removing your security lock screen in the Settings, set it to none, restart your device and set up your security lock screen again. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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