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42 Posts

11-29-2009

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Several Moto Mods stopped fully functioning

2020-02-03, 18:17 PM

My JBL Soundboost reports battery percentage, but doesn't make any noise.

My Hasselblad and 360 camera mods crash/loop the respective camera apps and only show black.

 

The battery mods seem to be working fine, and the projector as well.

 

There was an update (VZW Z2 Force) last week, and I don't think I've tried to use any of these since then.

 

What are my troubleshooting steps to rule out the recent update?

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7782 Posts

03-05-2018

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Re: Several Moto Mods stopped fully functioning

2020-02-06, 21:46 PM

Hi EFDisaster,

 

Shouldn't be caused by the update, if other mods are still working you may have to test the mods with another Z devices and check if they're all working. Consider the physical condition of the mods check if there's any dirt with the connector. I would also suggest testing this in safe mode.

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 

 

 



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42 Posts

11-29-2009

US

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  • Message 3 of 8

Re: Several Moto Mods stopped fully functioning

2020-02-10, 18:09 PM

Tried them at the Verizon store on a couple employees' Z4s, they all work fine. 

 

How do I figure out if it's the software or the hardware of my phone that's caused this? 

 

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42 Posts

11-29-2009

US

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  • Posts: 42
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  • Message 4 of 8

Re: Several Moto Mods stopped fully functioning

2020-02-10, 18:10 PM

And, yes, I tried safe mode. Same results on my phone

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42 Posts

11-29-2009

US

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  • Posts: 42
  • Registered: ‎11-29-2009
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  • Message 5 of 8

Re: Several Moto Mods stopped fully functioning

2020-02-10, 20:31 PM

also confirmed, now that I'm back from my trip, that the Incipio car dock works for Turbopower, but not audio.

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7782 Posts

03-05-2018

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Re: Several Moto Mods stopped fully functioning

2020-02-13, 21:16 PM

Hi EFDisaster,

 

Looks to me that there is a failure on the pins that manage audio. You may try doing factory data reset without restoring your backup/third-party apps and test the mods, this will help us isolate if it's still software-related causing the failure. Otherwise, it is recommended having the device serviced. 
 
Factory Data Reset:
Settings > System > Reset options > Factory Reset
*Backup your important files before doing the reset
 
Best regards,
Rich
Motorola-Lenovo Support



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42 Posts

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  • Message 7 of 8

Re: Several Moto Mods stopped fully functioning

2020-02-17, 20:46 PM

Since I had an extended MotoCare plan still active, I called them up, did a few troubleshooting steps, and had the phone replaced. Since factory reset was one of the steps to be performed, I did test the mods on the fresh phone and they still didn't work. Everything has worked on the replacement, so far, though.

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7782 Posts

03-05-2018

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Re: Several Moto Mods stopped fully functioning

2020-02-18, 19:14 PM

Hi EFDisaster,

 

Thanks for your reply. Glad everything's working fine with the replacement phone. Let me know if you need further assistance. 

 

Best regards,
Rich
Motorola-Lenovo Support



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