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03-22-2020

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Speaker and microphone not working properly.

2020-03-22, 16:28 PM
Can't hear when making calls. When I go to speaker, I can hear, but won't be heard. Videos don't have sound. Tried safe mode and various resets.
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13121 Posts

03-05-2018

United States of America

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  • Message 2 of 2

Re:Speaker and microphone not working properly.

2020-03-25, 20:12 PM

Hi BobbySoReal,

 

Kinda odd, I'd like to confirm, did you do the factory data reset? If so, did you restore your apps after doing it? Can you duplicate the same behavior during calls using third-party apps like Messenger, Skype, etc? Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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