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04-26-2019

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The notification sound continues

2019-04-26, 8:37 AM

Hello! Few days ago something strange has happened with my phone. Each time I receive a notification the sound keeps going for several seconds after Ive opend the notification. Its truly annoying.

 

Doesn anyone else has this issue? Is there any solution for this? I've tried to restart the phone but it didn't help.

 

I would really appriciate some tips how to fix this.

 

My phone is updated to android 8.0.0. The current version is OPXS27.109-34-19 and the security patch level is January 1, 2019.

 

Best wishes

Ewa

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12-04-2017

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Re: The notification sound continues

2019-04-26, 8:57 AM

 wrote:

Hello! Few days ago something strange has happened with my phone. Each time I receive a notification the sound keeps going for several seconds after Ive opend the notification. Its truly annoying.

 

Doesn anyone else has this issue? Is there any solution for this? I've tried to restart the phone but it didn't help.

 

I would really appriciate some tips how to fix this.

 

My phone is updated to android 8.0.0. The current version is OPXS27.109-34-19 and the security patch level is January 1, 2019.

 

Best wishes

Ewa


Hi EwaB,

 

Thanks for writing to us, let me try to help you. Have you tried changing your device notification tone to 'small sound notification tone' from the options? Let us know if you still notice this while you have changed your notification tone settings? This should help!

 

Regards,
Swaraj

Motorola Support

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4 Posts

04-26-2019

SE

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Re: The notification sound continues

2019-04-26, 10:42 AM

Hi Swaraj,

 

Thank you for your answer! However, could you please specify how to do that? I've checked notification in the settings but I cannot find the option for "small sound notification tone".

 

What's strange as well is that I hadn't have this problem until few days ago...what could have happen?

 

Best wishes

Ewa

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Re: The notification sound continues

2019-04-26, 14:59 PM

Mine has been doing this the past couple of days as well. It's a barrage of notifications. I've noticed it mostly happens when the phone has been sitting for more than a few minutes. The moment I unlock it, there's a stream of repeated notification tones (no actual notifications). It appears to be completley random as to when it happens. 

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3 Posts

04-26-2019

MX

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  • Message 5 of 15

Re: The notification sound continues

2019-04-26, 15:42 PM

The same thing happens to me, it started a few days ago, but the strange thing is that only happened so far with instagram notifications, with the other apps it seems that there is no problem.

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4651 Posts

06-19-2010

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Re: The notification sound continues

2019-04-26, 15:58 PM

Hi.

 

Maybe there is a common thread between us that is making this happen?

 

  • What build version is your phone on?
  • What security patch level?
  • What notification tone are you using?
  • Which app does it common happen on?
  • Carrier?
  • What version Moto Display do you have installed?

 

Here are my answers:

 

  • OCXS27.1.5
  • January
  • Soft
  • Android Messages
  • TMO
  • 06.094.1

I don't have this happen often, and when I do it seem like I'm coming from the lock screen, opening a app from the notification bar.

 

Thanks

J

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Re: The notification sound continues

2019-04-26, 16:15 PM

 wrote:

Hi.

 

Maybe there is a common thread between us that is making this happen?

 

  • What build version is your phone on?
  • What security patch level?
  • What notification tone are you using?
  • Which app does it common happen on?
  • Carrier?

 

Here are my answers:

 

  • OCXS27.1.5
  • January
  • Soft
  • Android Messages
  • TMO

I don't have this happen often, and when I do it seem like I'm coming from the lock screen, opening a app from the notification bar.

 

Thanks

J


  • What build version is your phone on?
    • ODXS27.109-34-17-3-3
  • What security patch level?
    • January 2019
  • What notification tone are you using?
    • Captains Log
  • Which app does it common happen on?
    • Not sure as I usually have a variety of notifications (not often instagram). I want to say that I always have Outlook notifications when this happens. I will take note of which app notifications exist when this happens.
  • Carrier?
    • Verizon

 

 

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02-11-2016

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  • Message 8 of 15

Re: The notification sound continues

2019-04-26, 16:33 PM

 wrote:

 wrote:

Hi.

 

Maybe there is a common thread between us that is making this happen?

 

  • What build version is your phone on?
  • What security patch level?
  • What notification tone are you using?
  • Which app does it common happen on?
  • Carrier?

 

Here are my answers:

 

  • OCXS27.1.5
  • January
  • Soft
  • Android Messages
  • TMO

I don't have this happen often, and when I do it seem like I'm coming from the lock screen, opening a app from the notification bar.

 

Thanks

J


  • What build version is your phone on?
    • ODXS27.109-34-17-3-3
  • What security patch level?
    • January 2019
  • What notification tone are you using?
    • Captains Log
  • Which app does it common happen on?
    • Not sure as I usually have a variety of notifications (not often instagram). I want to say that I always have Outlook notifications when this happens. I will take note of which app notifications exist when this happens.
  • Carrier?
    • Verizon

 

 


Very odd, I'd like to get some clarification on this. When you get the repeating notification tone are you getting a bunch of notifications? For example, if I power on a phone I've had off for a while, I get a bunch of Facebook notifications and the phone will sit there playing the tone for each new notification until it has caught up. Is it possible to get a video showing the behavior your seeing? Also, have you tried setting a different notification tone to see if it helps (Settings > Sound > Advanced > Default notification sound)?

 

-Tom



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3 Posts

04-26-2019

MX

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  • Message 9 of 15

Re: The notification sound continues

2019-04-26, 17:10 PM

Hi Remy, here are my answers:

 

- OPXS27.109-34-21

- 1 february 2019

- Chime

- Instagram

 

It happens to me mostly when I open an Instagram notification from the Moto Display. Otherwise it's very rare that it happens.

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6 Posts

04-23-2019

US

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  • Message 10 of 15

Re: The notification sound continues

2019-04-26, 19:00 PM

This sounds like the same problem I am having although mine is doing it with the text messages. I counted anywhere from 15 to 31 extra chimes. Mine is 

-8.0.0

-OCXS27.109-47-20

-January 1,2019

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