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35 Posts

04-12-2019

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When will Motorola recall this?

2019-04-24, 0:37 AM

Do we have to start a class action lawsuit?

Almost everyone who owns a z2 is reporting battery issues. I had two. One was off, used for maybe 6 months total. Its battery worked fine at first. Within a week it failed. If Moto doesn't recall, I know it was intentional.

 

I'm abandoning this contract. I have no other choice. Good thing the contract is in the name of someone with an already trashed credit :/

Going to buy a *removed* HTC. They may be fragile, but at least they don't have a high failure rate.

 

Edited: due to site rules violation -preferred language - Rich

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83 Posts

11-30-2014

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Re: When will Motorola recall this?

2019-04-24, 16:41 PM

Are you "taking a bath" on the contract?  What about picking up a Mod extended battery; although I guess there would be fear that a non-functional installed battery would inhibit the Mod from working, and you'd be dumping another $50 into it.  Any chance you could swing by a Verizon store and try a Mod battery?

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35 Posts

04-12-2019

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Re: When will Motorola recall this?

2019-04-24, 18:08 PM

Taking a bath on the contract? Wym.

 

Also, I'm on US Cellular, who wouldn't RMA it because of bumper damage. 

 

The battery mod wont help, unless I removed the actual battery. It shuts off when voltage varies too much, so even keeping it on the charger wont keep it on unless I have the hotspot on.

 

 

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8752 Posts

03-05-2018

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Re: When will Motorola recall this?

2019-04-25, 20:41 PM

Hi angrymotoz2,

 

Thanks for posting. May I know what troubleshooting steps have you tried and done so far? 

 

Best regards,
Rich
Motorola-Lenovo Support



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35 Posts

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Re: When will Motorola recall this?

2019-05-02, 13:59 PM

All of them, and its now in boot loop. Factory reset, full charge, drain until it claims 0%, cleaning the port with rubbing alcohol.

 

 

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Re: When will Motorola recall this?

2019-05-03, 16:52 PM

Hi angrymotoz2,

 

I'd like to confirm, did you do the factory reset in the recovery mode > external reset? It looks like a hardware failure. If you're with Verizon, you can try their Software Upgrade Assistant (link). Otherwise, I recommend sending the phone for repair. 

 

Best regards,
Rich
Motorola-Lenovo Support



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35 Posts

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Re: When will Motorola recall this?

2019-05-14, 18:05 PM

Thanks for the grand advice! Why don't I just spend $200 on a repair that is MOTOROLA's freaking issue? It isn't my fault Motorola intentionally made the batteries only last till the Z3 was released! And the warranty is void because of bumper damage. Wow, in order to keep my warranty I would have had to purchase a case that Motorola promised so hard I would not need!

 

I'm not on Verizon, and how am I supposed to upgrade the software when THERE ISN'T NEW SOFTWARE, AND ITS IN A BOOT LOOP?

 

Now I have no phone, and either I pay $600 to drop the contract on a phone that now has a fair market value of less than $300, or pay $200 on an insurance repair, or pay $10 on an iFixIt kit and hope its just the battery?

 

I had two other phones of the same model laying around, which when this one started having issues I swapped the SIM and used them. BOTH OF THEM HAVE ALSO NOW FAILED. One was battery issues, the other just now won't turn on.

 

Now, when will this phone be recalled? Because that's what Motorola owes me and the thousands of other customers who purchased this phone thinking it was a flagship, and might as well have $800 frisbees! 

 

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