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25 Posts

02-17-2009

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Why are mods ignoring people with call and wifi problems after pie update?

2019-09-10, 18:38 PM

I think we deserve to know is the problem reported, is the fix being worked on or any info related to the problem. This being motorola community and all. We've payed good money for a 'flagship' phone, I've even invested money in some mods because I'd like to use the phone as long as possible, but this pie update rendered it somewhat unusable.

Do a factory reset and not restore anything is not a solution. And a couple of people did that here and at xda but it didn't help. So, obviously it's something else. And we're getting no additional information from the staff here. 

I would even appreciate a 'we're not doing anything about it' statement so I  would know not to expect anything and start looking for a new phone. But ignoring us is insulting.  

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3736 Posts

04-04-2013

US

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Re: Why are mods ignoring people with call and wifi problems after pie update?

2019-09-10, 18:53 PM

The phone is over 2 years old and they are already working on the 2020 models.  I think the lack or responses (other than try a factory reset) tells you the answer.

~Scott
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25 Posts

02-17-2009

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  • Message 3 of 10

Re: Why are mods ignoring people with call and wifi problems after pie update?

2019-09-26, 11:31 AM

bump

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6 Posts

10-19-2019

DE

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  • Message 4 of 10

Re: Why are mods ignoring people with call and wifi problems after pie update?

2019-10-21, 19:10 PM

I think we should all post  publicly on  motorolas and lenovos fb pages  (there are few of them) about our problems, that is the only thing we can do about it, to tell the people, motorola will sell you something thats wont work. buying a phone that cost a lot of mobilnet and nerves, motorola there are laws in the countries you sold these phones, you have no right to ignor us!!!!

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9135 Posts

03-05-2018

US

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Re: Why are mods ignoring people with call and wifi problems after pie update?

2019-10-28, 19:39 PM

Hi,

 

We highly appreciate all your reports and we're not ignoring this. We have escalated this the very first days we've seen reports coming, Our team is on it and still investigating this. I may not respond on the thread but rest assured I'm keeping in touch with the teams day by day. I have provided troubleshooting steps and other things to try on the thread, please make sure to follow them. I will update the thread soon as I have a word from them. Thank you. 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 

 

 



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25 Posts

02-17-2009

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  • Message 6 of 10

Re: Why are mods ignoring people with call and wifi problems after pie update?

2019-11-04, 11:20 AM
Can you please tell us when can we expect some information regarding the problem? It's been almost 3 months since the problem first appeared, and nothing has changed since then, we've got an update that obviously doesn't fix the problem. 3 months!! Motorola effectively ruined my phone and is doing nothing to fix it, as far as I can see. It even took you almost 2 months to answer my post, great customer care.
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9135 Posts

03-05-2018

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Re: Why are mods ignoring people with call and wifi problems after pie update?

2019-11-05, 16:45 PM

Hi,

 

Right now, our team is actively working across the teams and we're still investigating this. I apologize for taking this long. I can't guarantee any solution for now, but I'm following up on this from time to time. 

 

-Rich

 

 



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25 Posts

02-17-2009

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  • Message 8 of 10

Re: Why are mods ignoring people with call and wifi problems after pie update?

2019-11-07, 10:19 AM

Can your 'team that is actively working across teams' enable the option to downgrade to Oreo? So we can have a working phone while you 'investigate'?

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9135 Posts

03-05-2018

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  • Message 9 of 10

Re: Why are mods ignoring people with call and wifi problems after pie update?

2019-11-07, 22:19 PM

Hi blacksob,

 

Unfortunately, there's no native option to do this. If you check the other thread regarding this you might find some workarounds which I greatly appreciate those users who are actively sharing thoughts on the thread. In the meantime, we have to rely on those things mentioned. This case is still in progress so I can't give a concrete response for now. I'll keep everyone updated. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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25 Posts

02-17-2009

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  • Message 10 of 10

Re: Why are mods ignoring people with call and wifi problems after pie update?

2020-02-13, 8:50 AM

Still in progress? :)

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