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Moto Z Phones - Mod CapableMoto Z² Force
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8 Posts

11-24-2017

United States of America

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Re: WiFi Issues Z2 Force (Verizion)

2017-12-08, 16:29 PM

It's under warranty. Have y'all called Motorola direct to send a new one? If it doesn't work again at least you got a spotless phone with no scratches on the screen ?. 

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32 Posts

10-09-2017

United States of America

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Re: WiFi Issues Z2 Force (Verizion)

2017-12-08, 16:31 PM
I got a replacement last week... no difference.
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4 Posts

12-08-2017

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Re: WiFi Issues Z2 Force (Verizion)

2017-12-08, 16:35 PM

I have had two new ones act same way in last week.  Actually have a third showing up Monday that was for the wife.  If I wasn't into the whole mod ecosystem I'd say heck with it and get something else.  So I don't think a warranty claim really helps as it seems to just be an issue as both my new ones did same thing.  I'd think they could figure out a fix, but looks like this has been a known issue for a few months and no fix?

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8 Posts

11-24-2017

United States of America

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Re: WiFi Issues Z2 Force (Verizion)

2017-12-08, 16:41 PM

I changed to the Moto X4 for the wife and I got a good deal on the G5S Plus. My 2 son's have the Moto Z Play for the last year. All work great! USUALLY Moto has their sh!t together. I try not to give up on them 

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4 Posts

12-08-2017

United States of America

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Re: WiFi Issues Z2 Force (Verizion)

2017-12-08, 16:46 PM

I've got three Moto z plays that all work fine.  Only complaint I've even had on those was camera is iffy, but knew that all along.  Decided to upgrade my wife and mine to the Z2 play last week and then spent a heck of alot of time trying to setup the first one and then the replacement with no or intermittent wifi connection.  Glad I found this thread and tried the guest Network setup in Google WiFi so it's somewhat useable.  Just seems weird this hasn't been fixed as their regular z plays don't exhibit this behavior.

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17 Posts

10-05-2015

United States of America

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Re: WiFi Issues Z2 Force (Verizion)

2017-12-18, 14:47 PM

Has Moto even acknowledged that the Google Wifi mesh connection is an issue yet?  My unlocked Moto Z2 Play still has this problem after the latest update that was just pushed a few days ago that included the Nov security patch.  I had to move some of my devices to my guest network so my phone has access to it because of this problem. This seems to be a "Z2" issue with both the Force and Play models. Like others, my Moto Z Play doesn't have this problem. 

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17 Posts

10-05-2015

United States of America

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Re: WiFi Issues Z2 Force (Verizion)

2017-12-22, 15:24 PM

Now that Android 8.0 is out for the Verizon Z2 Force can someone report back if that update fixes the Google Wifi Mesh issue? 

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4 Posts

11-06-2017

United States of America

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Re: WiFi Issues Z2 Force (Verizion)

2017-12-22, 16:04 PM

Just updated to the 8.0 and it still doesn't fix it

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3949 Posts

12-01-2016

Philippines

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Re: WiFi Issues Z2 Force (Verizion)

2017-12-26, 18:00 PM

wrote:

Just updated to the 8.0 and it still doesn't fix it


Please take a bug report. We will share this with our product team for investigation.

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps, Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable Usb debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Enable Settings -> Developer options -> Enable Wi-Fi Verbose Logging > Toggle On
6. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
7. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
8. Then upload the BugReport to your personal Google Drive and then share the link to the BugReport on the forums in a reply or via a private message.
9. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

Please make sure to turn off developer options after you create the report, otherwise it can cause issues on the phone with the additional logged being enabled in the background.

 


Regards,
Daisy
Moto Support

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17 Posts

10-05-2015

United States of America

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Re: WiFi Issues Z2 Force (Verizion)

2017-12-27, 16:28 PM

That is the only issue I have had with my phone and there are work arounds. I just read an article that this is has been an issue with other android phones and mesh networks in general (not just google wifi). I dont think it is unique to just the Moto Z2 phones. I have my Z2 play set up on the guest wifi and then shared devices on my guest network that I need to use on my phone such as a printer. It's not the greatest solution but it has worked for me. 

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