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alex mod not playing music

2019-05-22, 14:18 PM

Have a Z2 Force, purchased the Alex mod/speaker.  It worked well until recently.  Now it will only play one song at a time and then requires a new voice command to play another.  Used to play multiple songs from Amazon music at a time.  Is there a know issue with this Mod or a fix?

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Re: alex mod not playing music

2019-05-22, 16:26 PM

Hi BoSox1,

 

Thanks for posting. Can you please elaborate your concern? What music app are you using and did you set it up like the first time? Also, may I know what's the new voice command? 

 

Best regards,
Rich
Motorola-Lenovo Support



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Re: alex mod not playing music

2019-05-22, 16:38 PM

It kind of sounds like an issue with the Amazon Music app and / or an Alexa issue?

~Scott
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Re: alex mod not playing music

2019-05-22, 17:16 PM

in the past I would ask Alex to play "90's rock music" for example.  Alex would then stream from Amazon music from the 90's.  now my expierence is that one one song is played while the alex response is that it is shuffling songs from the 90's.   so instead of many back to back songs the device only plays one song and then  ineed to then give it another voice command asking for more songs to be played.

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Re: alex mod not playing music

2019-05-23, 14:31 PM

Hi BoSox1,

 

I agree that it looks like has something to do with the app. I've read some post related to this, and they're saying about Amazon authorization. Try removing all devices from your Amazon account, and then try setting it up again. Otherwise, I recommend contacting Amazon support for further assistant.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re: alex mod not playing music

2019-05-29, 16:27 PM

 wrote:

in the past I would ask Alex to play "90's rock music" for example.  Alex would then stream from Amazon music from the 90's.  now my expierence is that one one song is played while the alex response is that it is shuffling songs from the 90's.   so instead of many back to back songs the device only plays one song and then  ineed to then give it another voice command asking for more songs to be played.


I just wanted to check in and see if you ever got to the bottom of this? Maybe contact amazon?

Let us know if you have a minute.

 

Thanks,

J

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