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individual text message notifications

2019-04-23, 20:28 PM

Every time I get a text it beeps once like it's supposed to but when I go to read the text  it will beep twenty or thirty more times uncontrollably. Is any one else having this problem? I've tried restarting and running the battery out. I've tried changing ring tones but nothing seems to help anybody have any ideas?

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Re: individual text message notifications

2019-04-24, 1:28 AM

Mine is doing the same thing .I got a new phone through Motorola warranty and it is doing the same exact thing .Moto e5 plus . VERY frustrating . Called Motorola again for instructions .Will see .

 

I found something last night about developer options and changing the importance level of the default notification but it keeps switching back to medium  On its own. Love the phone . NOT HAPPY!!!!

 

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1222 Posts

03-11-2019

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Re: individual text message notifications

2019-04-24, 20:53 PM

Hi krsdrm,

 

Thank you for posting. Can you try if the notifications will happen during safe mode? To Enable Safe Mode

1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Best regards,
Zeke
Motorola Support


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Re: individual text message notifications

2019-04-24, 22:11 PM

I tried it in safe mode and still did it, not as bad but it was still doing it.

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Re: individual text message notifications

2019-04-25, 12:02 PM

Hi krsdrm,

 

You can try resetting your app preferences.  This will reset the previous setup you made in the apps , to do it just apply this steps on your phone. Go to Settings > Select Apps > Swipe your finger to the left > Select all app > Select options (3 dots icon) > Select Reset Apps Preferences. After that, please restart the device. Please let me know how it goes. 

 

Best regards,
Zeke
Motorola Support


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Re: individual text message notifications

2019-04-26, 19:04 PM
I tried doing the reset and restarting and it didn't change any thing.
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  • Message 7 of 27

Re: individual text message notifications

2019-04-26, 20:20 PM

Hi krsdrmCharphaye,

 

We appreciate you for trying the suggested troubleshooting steps. Please help answer the following questions:

 

1. What Messaging app are you using?

2. How often does it happen?

3. Are you not receiving a message notification unless you open it from the app? 

4. How many messages do you actually receive?

5. Does it only happen to a specific contact?

6. Does it happen with third-party apps such as Messenger, Gmail, etc?

 

Let us know. Thanks. 

 

Best regards,
Rich
Motorola-Lenovo Support



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Re: individual text message notifications

2019-04-26, 20:46 PM

Thanks for the help trying to figure it out.

 

1. The sms messaging app that came on the phone

2. It happens pretty much everytime I go to read a text message I got while the phone was sitting not open.

3. I get the normal notification but when I go to the message that's when it does all the extra chimes (Idid try changing the notification sound as well and it did the same thing)

4. Usually one but it's done it when I've received multiple messages from different people.

5. No I've got messages from a few people and it does it to all of them.

6. I'm not entirely sure I've tried to limit the other notifications I get. I know it doesn't do it to Facebook messanger.  I think it has happened with some other apps but I can't say for sure that that is true.

 

Thanks again Kris

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04-26-2019

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Re: individual text message notifications

2019-04-26, 20:57 PM

My answers are the same as Kris.  I always change the notifications on text, email etc so I know which type of message I got.  The DEFAULT notification is the one that is ringing multiple times when you open the phone.  

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10 Posts

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Re: individual text message notifications

2019-04-26, 21:02 PM

For me it is also happening with my Home secutiry system app.  LTS.  I deleted this app and it was still doing it.  I was going to ask Kris if she has Waze??  And do you back up to Google and restore from that???  Could google back up save a virus somehow????  then putting it on the new phone....... 

 

Its like the phone is saving up a default notification for everything you got but doesnt sound it until you open the phone.  Email, text, messenger etc.  Like its double ringing for everything but the defaults save up for all at once.  

 

Thank you for trying.  I have now factory reset 2 different phones 3 times.  Done everything you have suggested.  

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