Motorola Community

Moto Z Phones - Mod CapableMoto Z² Force
All Forum Topics
Options

2 Posts

08-21-2019

RU

2 Signins

44 Page Views

  • Posts: 2
  • Registered: ‎08-21-2019
  • Location: RU
  • Views: 44
  • Message 1 of 4

moto smart speaker not working

2019-08-21, 7:33 AM

Hi, I have z2 force and amazon alexa moto mods. it worked well, but once upon connecting the speaker began to hiss, there is no update on the speaker, resetting the Moto mods does not help, please help

Reply
Options

8604 Posts

03-05-2018

US

1018 Signins

135187 Page Views

  • Posts: 8604
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 135187
  • Message 2 of 4

Re: moto smart speaker not working

2019-08-21, 17:31 PM

Hi Petyamilyy,

 

Thanks for the post. Does the noise stop after some time or it keeps buzzing? Do you have another phone to test the mod? That would help us isolate if it's the mod or the phone which needs to be addressed here. I would also suggest testing this in safe mode. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

2 Posts

08-21-2019

RU

2 Signins

44 Page Views

  • Posts: 2
  • Registered: ‎08-21-2019
  • Location: RU
  • Views: 44
  • Message 3 of 4

Re: moto smart speaker not working

2019-08-21, 17:47 PM
It doesn’t make noise constantly when the phone makes sounds from the speaker - noise, if you turn on the music, the noise becomes constant,
in safe mode, noise also appears.
No i have not 2nd phone for test speaker.

 

Reply
Options

8604 Posts

03-05-2018

US

1018 Signins

135187 Page Views

  • Posts: 8604
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 135187
  • Message 4 of 4

Re: moto smart speaker not working

2019-08-23, 18:25 PM

Hi Petyamilyy,

 

Sounds like has something to do with the mod's speaker. Can you please confirm when did you get the mod? If you're still in warranty for the mod we suggest sending it for warranty repair, otherwise, we suggest going back to the store where you purchase the mod for a swap/repair. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save