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Moto Z Phones - Mod CapableMoto Z² Force
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93 Posts

10-24-2011

US

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  • Posts: 93
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  • Location: US
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  • Message 1 of 6

no service. 3rd device.

2019-02-13, 5:25 AM

Rebooted phone. No service. Had service just fine earlier. 

Tried safe mode. Tried removing SIM. Tried (Sprint) network reset dialer code. Tried airplane mode. Tried CDMA, Automatic, etc.

Nothing.

 

This is my 3rd Z2.


Out of the box, first brand new one's screen had a blotch of dead pixels. Sent in for warranty, since it was out of stock and couldn't exchange. That should've been it. Should've just returned it.

 

Second one (b stock), locked to former owner and couldn't activate.

 

Third (again, b stock) one worked, until now. 

 

What are my chances of just getting a totally different device under warranty?

I mean, seriously.

 

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1720 Posts

10-16-2018

GB

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  • Message 2 of 6

Re: no service. 3rd device.

2019-02-13, 9:43 AM

Try resetting the Network settings and then restart the phone.

 

Click here,

 

https://www.youtube.com/watch?v=8zqk3JWyJxY

 

HTH :

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93 Posts

10-24-2011

US

66 Signins

853 Page Views

  • Posts: 93
  • Registered: ‎10-24-2011
  • Location: US
  • Views: 853
  • Message 3 of 6

Re: no service. 3rd device.

2019-02-13, 14:39 PM

No dice.

 

It gets even better.

 

Moto phone support says "your device is out of warranty."

Sent receipt. Hoping that they confirm my ORIGINAL device was less than 1yr. old here, and that this is all pretty messed up.

 

 

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93 Posts

10-24-2011

US

66 Signins

853 Page Views

  • Posts: 93
  • Registered: ‎10-24-2011
  • Location: US
  • Views: 853
  • Message 4 of 6

Re: no service. 3rd device.

2019-02-13, 16:47 PM

Warranty replacement on way.

 

Not sure how long I'll keep it, if the cell radio component is prone to suddenly failing like this.

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1 Posts

05-09-2019

US

2 Signins

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  • Location: US
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  • Message 5 of 6

VW outta wack network/cell service

2019-08-19, 11:06 AM

My z2 force all of a sudden does what I called it a vicious circle...  I have 4g for about ten min or so until it goes to no service. Ten min or so 1x, then 3g and goes around again.. It wont do it constantly as I would have maybe hr if that of 4g here and there.. unless I have wifi connected I either get unable to load pages or have to wait to make a phone call if it's down below 4g...  Sucks tremendously when I need it right then and there as like it always knows to switch to 1x when I'm in hurry... Any ideas? I have a little dent on back bottom right corner and worked fine for months after that happened...  Sim isn't prob either..

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8732 Posts

03-05-2018

US

1027 Signins

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  • Location: US
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  • Message 6 of 6

Re: VW outta wack network/cell service

2019-08-20, 19:42 PM

Hi Kwal84,

 

Thanks for the post. I just merged your post on this existing thread. Can you please tell me more about this behavior, does it happen when you're moving from one location to another? During phone calls? Browsing the internet? Please update your profile with current phone, carrier and serial number -- this will help me investigate. 

 

Need help updating your profile? See here. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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