Motorola Community

Moto Z Phones - Mod CapableMoto Z² Force
All Forum Topics
Options

2 Posts

08-17-2017

US

13 Signins

101 Page Views

  • Posts: 2
  • Registered: ‎08-17-2017
  • Location: US
  • Views: 101
  • Message 1 of 7

turbo power pack wont charge

2019-07-03, 12:43 PM

Hello!  My turbo power pack will not charge when attached to the phone or just plugged into the wall....can this be reset somehow or do you think it is just dead....

Reply
Options

28302 Posts

02-02-2016

US

5838 Signins

132750 Page Views

  • Posts: 28302
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 132750
  • Message 2 of 7

Re: turbo power pack wont charge

2019-07-03, 12:51 PM

 wrote:

Hello!  My turbo power pack will not charge when attached to the phone or just plugged into the wall....can this be reset somehow or do you think it is just dead....


It sounds like it is dead. I don't know of any reset. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Options

3736 Posts

04-04-2013

US

2714 Signins

25580 Page Views

  • Posts: 3736
  • Registered: ‎04-04-2013
  • Location: US
  • Views: 25580
  • Message 3 of 7

Re: turbo power pack wont charge

2019-07-03, 13:14 PM

I have never seen a "Reset" option in the Moto Mods Settings.  If you go into the Moto Mods Settings > About this Moto Mod (when the battery is connected) > there is an option to check for software updates; but I don't think the Turbo Power Pack has had any updates in a few years.  There is also a Restart Moto Mod option, which you could try; but I doubt it will help a battery pack mod.  I agree with AlphaDog, it sounds like that battery just died.  Over the years I have had one Incipio Off Grid battery mod die and one Kate Spade battery mod die.  Like any other battery, they only last so long.

~Scott
Reply
Options

2 Posts

08-17-2017

US

13 Signins

101 Page Views

  • Posts: 2
  • Registered: ‎08-17-2017
  • Location: US
  • Views: 101
  • Message 4 of 7

Re: turbo power pack wont charge

2019-07-03, 13:49 PM

i figured it bit the dust, but i was praying it didn't!  thanks for your quick reply!

Reply
Options

28302 Posts

02-02-2016

US

5838 Signins

132750 Page Views

  • Posts: 28302
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 132750
  • Message 5 of 7

Re: turbo power pack wont charge

2019-07-03, 13:55 PM

 wrote:

i figured it bit the dust, but i was praying it didn't!  thanks for your quick reply!


I was thinking of the external battery - not the mod... sorry about that. Yes as mentioned above, try mod manager, but if nothing there, or nothing works, then it may be done. 

 

Mods do have a 1 year warranty, so if still under warranty, you may want to contact moto. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Options

38 Posts

08-11-2018

US

147 Signins

1128 Page Views

  • Posts: 38
  • Registered: ‎08-11-2018
  • Location: US
  • Views: 1128
  • Message 6 of 7

Re: turbo power pack wont charge

2019-07-04, 1:14 AM

Have you tried clearing the cache from the apps section in settings and then re attaching the mod?   I’ve had that happen a few times when I dropped the phone with the mod attached and it didn’t work

Reply
Options

14 Posts

06-22-2019

IN

9 Signins

102 Page Views

  • Posts: 14
  • Registered: ‎06-22-2019
  • Location: IN
  • Views: 102
  • Message 7 of 7

Re: turbo power pack wont charge

2019-07-04, 6:16 AM

there is no any reset available, so it is dead.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save