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4 Posts

10-30-2018

MX

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Re: usb headphone adapter issues after oreo 8 on tmobile

2018-10-31, 19:40 PM

Hi Rich, 

 

Thank you for keeping your eye on this. I appreciate it.

 

I performed Safe Mode. Exactly the same issue is there. In addition I did soft reset without success in fixing the issue. I read in one place that I could be a driver issue and I would probably need to do a hard reset. I did, but again without any luck.

 

Therefore, I don't think the issue has been caused for a third party app. My best guess is that it is due to drivers or andriod update  or also that the phone USB C port could be not pressing the adapter correctly, it could have got wider with use.

 

Let me know if you have another suggestion.

Thanks a bunch, 

Regards,, 

Armando Lara..

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9219 Posts

03-05-2018

US

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Re: usb headphone adapter issues after oreo 8 on tmobile

2018-11-01, 14:30 PM

Hi ArmandoLara,

 

Thanks for trying. I appreciate all the things you've tried. We can consider that as a factor, try different adapters and let me know if one works. Otherwise it's the port itself which I think needs to be addressed.

 

Best regards,
Rich
Motorola Support



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3 Posts

12-20-2018

US

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Re: usb headphone adapter issues after oreo 8 on tmobile

2018-12-20, 0:40 AM

I just bought my Moto Z2 and used headphone adapter for the first time and it does not work. Everything is brand new. You don't seem to be taking these issues seriously and testing these out for yourself.

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3 Posts

12-20-2018

US

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Re: usb headphone adapter issues after oreo 8 on tmobile

2018-12-20, 0:49 AM

I have a brand new phone and adapter and mine does not work at all. Do you folks not have phone so you can test this out?

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117 Posts

08-30-2018

US

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Re: usb headphone adapter issues after oreo 8 on tmobile

2019-01-04, 15:40 PM

Hello Bbriggs,

 

I have sent you a private message, can you please check that?

 

Thanks,

 

Becky

Motorola Customer Care



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3 Posts

12-20-2018

US

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Re: usb headphone adapter issues after oreo 8 on tmobile

2019-01-04, 16:09 PM

Thank you for getting back to me. I don't know why it didn't work initially, but it works great now.

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1 Posts

03-17-2019

PL

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Re: usb headphone adapter issues after oreo 8 on tmobile

2019-03-17, 16:02 PM

Hi all,

I'm having exactly the same issues as Bbriggs. My phone is Moto Z  (XT1650 -03)  Oreo 8.0. Could you please send me the solution on e-mail? Thank you in advance.

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1 Posts

04-06-2019

US

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Re: usb headphone adapter issues after oreo 8 on tmobile

2019-04-06, 18:55 PM

May you please share what you did.

 

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3 Posts

06-04-2019

GB

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Re: usb headphone adapter issues after oreo 8 on tmobile

2019-06-04, 8:54 AM

Could you please post the solution on this forum thread?

 

Seems inconceivable that a potential (actual) fix would be DM to an induvidual and not posted on this thread so everyone who is having the same problem can benefit from quick fix!

 

Thanks

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2 Posts

06-04-2019

US

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Re: usb headphone adapter issues after oreo 8 on tmobile

2019-06-04, 11:28 AM

I have the same problem but had just been charging before this happened.

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