Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto Z Phones - Mod CapableMoto Z² Play
All Forum Topics
Options

14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 161 of 205

Re:Where's my Pie update?

2020-05-06, 17:02 PM

Hi Jack79it, Mohanmotog6, Saurabh_Yadav,  Razem,

 

 

I would like to check yours. Can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your software data to see if it's on the right build.


See here for the instruction. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

3 Posts

03-05-2016

France

15 Signins

114 Page Views

  • Posts: 3
  • Registered: ‎03-05-2016
  • Location: France
  • Views: 114
  • Message 162 of 205

Re:Where's my Pie update?

2020-05-10, 15:32 PM

Hi @Agent_Rich  ! I have the same request for a XT1710-09 on RETEU channel sold in retail (not at a carrier). I'm located in France and waiting for too long for the Pie update. My profile is updated. May you take a look at this ? Thanks !

Reply
Options

14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 163 of 205

Re:Where's my Pie update?

2020-05-12, 17:35 PM

Hi mick2mars,

 

Thanks for posting on the thread. Absolutely, I will check this with my colleague so we can confirm if you're on the latest software patch. 

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

1 Posts

05-13-2020

Germany

1 Signins

20 Page Views

  • Posts: 1
  • Registered: ‎05-13-2020
  • Location: Germany
  • Views: 20
  • Message 164 of 205

Re:Where's my Pie update?

2020-05-13, 17:34 PM
Hi Agent_Rich, Please let me know if my device is ready for the update. Thanks!
Reply
Options

14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 165 of 205

Re:Where's my Pie update?

2020-05-18, 19:07 PM

Hi Xinnam,

 

Thanks for your reply. I just got a confirmation. We checked your software and it's on the current and correct software build. 

 

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

2 Posts

05-19-2020

Italy

5 Signins

35 Page Views

  • Posts: 2
  • Registered: ‎05-19-2020
  • Location: Italy
  • Views: 35
  • Message 166 of 205

Re:Where's my Pie update?

2020-05-19, 10:17 AM

Hi, same issue here from Italy RETEU retail. I'm sorry Motorola/Lenovo  won't have never more my money

zero credibility. 

I'm sorry for the people working for the company, nothing of personal.

 

last security patch stuck on June 2019 with Android 8.0!

 

And they promise on the flagship EDGE phone 2 more update...

Who will you believe?

 

bye 

Reply
Options

14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 167 of 205

Re:Where's my Pie update?

2020-05-20, 18:08 PM

Hi mariocer,

 

I appreciate your post. I understand this is important to you. As much as I would love to, the least I can do is to check if you have the latest software version (I can check that if you want, just update your forums profile with your IMEI). As for the Edge Plus, I will confirm that. Let me know. Thank you.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

2 Posts

05-19-2020

Italy

5 Signins

35 Page Views

  • Posts: 2
  • Registered: ‎05-19-2020
  • Location: Italy
  • Views: 35
  • Message 168 of 205

Re:Where's my Pie update?

2020-05-21, 8:57 AM
Hi Rich, thx for your reply. I'm pretty sure I have the last updated software. So I'm not going to provide the IMEI and do not spend your time for the EDGE model becouse I'll never buy it. My initial point remains regards
Reply
Options

14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 169 of 205

Re:Where's my Pie update?

2020-05-21, 17:12 PM

Hi mariocer,

 

Thanks for your reply. I appreciate your feedback on this. In case you need assistance don't hesitate to post. We're just here to help. Thanks and stay safe.

 

Best regards,
Rich
Motorola-Lenovo Support

 



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

6 Posts

05-22-2020

United States of America

9 Signins

70 Page Views

  • Posts: 6
  • Registered: ‎05-22-2020
  • Location: United States of America
  • Views: 70
  • Message 170 of 205

Re:Where's my Pie update?

2020-05-22, 15:28 PM

I've been holding out waiting for the promised update to Moto Z2 Play to Android Pie since October. Where is it? The official update information from Lenovo says this is getting a Pie update. https://support.motorola.com/us/en/softwareupgrade

 

Moto announced a Pie update for this phone over a year ago and has rolled it out in other countries. Where is it in the US?

 

Do not say "your device is currently up to date." I know that. That's not my question. My question is: When, exactly, will Lenovo fulfill is promise and currently communicated policy and provide an update to Android 9.0 for US based Moto Z2 Play hardware? When if ever?

 

Follow up question, assuming that there is no answer to the above question: Objectively and provably, Lenovo failing to provide this update indicates they are all a  bunch of bunch of liars. Why would I EVER buy anything from this company again? Why should I work with them to get ThinkPads for my organization? Are they going to suddenly stop supporting them as well? Who knows, because Lenovo clearly doesn't.

Moto Z2 Play who now knows that Lenovo and Motorola are untrustworthy and will never get another dollar from me. Shame on me for ever buying their products to begin with.
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms