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Moto Z Phones - Mod CapableMoto Z² Play
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6 Posts

05-22-2020

United States of America

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  • Message 171 of 205

Re:Android P for moto Z2 play

2020-05-22, 15:50 PM

Who marked this as 'Solved'? That is just blatantly untrue.

 

Over a year and a half after this was posted and still no update. The official software update page (attached) still has a promise that the Z2 Play will get an Android Pie update, but now lists that the phone will no longer get security updates. No idea how those can both be true at once.

 

My working assumption is that this has been abandoned as a project, and that I need to get a new phone from another company.

 

Oh hey, the Pixel 3a and Pixel 3a XL are on sale right now!

Moto Z2 Play who now knows that Lenovo and Motorola are untrustworthy and will never get another dollar from me. Shame on me for ever buying their products to begin with.
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14042 Posts

03-05-2018

United States of America

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Re:Where's my Pie update?

2020-05-22, 17:45 PM

Hi,

 

We never provide dates, but we are working hard to provide quality upgrades to eligible devices as quickly as possible. 

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

05-22-2020

United States of America

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  • Message 173 of 205

Re:Where's my Pie update?

2020-05-27, 14:29 PM

Ok, your repose clearly indicates a desire by Lenovo to play word games and avoid the substance of the questions being asked. Let me rephrase:

 

Is the Moto Z2 Play an eligible device for an Android Pie upgrade?

 

Again, per the attached screenshot, this is device appears to be eligible per the stated policy of Lenovo. However, this information has been in circulation for well over a year with no further updates. I hope this is understandably frustrating. Furthermore, given the documented history of this company of promising updates to devices and then breaking those promises (see the Moto Z2 Force, and I can provide further references upon request), the existence of a statement from Lenovo promising an update does not necessarily mean that Lenovo will honor their word on this matter.

 

So stated yet again (and clearly many many many times from the size of both this thread and the many many more like it, an unanswered question so far): Is the Moto Z2 Play an eligible device for an Android Pie upgrade?

 

If not,  why has Lenovo mislead their customers on this point, and why do official channels as of May 27, 2020 still indicate that this device will receive this upgrade?

Moto Z2 Play who now knows that Lenovo and Motorola are untrustworthy and will never get another dollar from me. Shame on me for ever buying their products to begin with.
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1 Posts

06-04-2020

United States of America

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  • Message 174 of 205

Re:Where's my Pie update?

2020-06-04, 23:35 PM
Dear Lenovo, I've been a die-hard fan of Motorola, having multiple phones bedore, having had two Z1s and two Z2s, with all the possible motomodes, I've had enough. it's been months since Pie has been deiivered to some devices,. Why mine is still on Android 8? You're clearly taking a piss. THIS IS THE LAST MOTOROLA I'VE EVER BOUGHT. you're just incompetent and you don't respect your clients. Cheers
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47 Posts

10-10-2019

Germany

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  • Message 175 of 205

Re:Android P for moto Z2 play

2020-06-16, 0:42 AM
Any news on Z2 play PIE ??!
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14042 Posts

03-05-2018

United States of America

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Re:Android P for moto Z2 play

2020-06-17, 17:06 PM

Hi Everyone, 

 

 

There are many moving parts when releasing software updates – partner support, regional differences and carrier decisions are just a few. Once an update is available for your region or carrier, you is expected to be notified on your phone. If you know of other users in your region or on your carrier that have received an update and you have not, let us know and we can investigate.

 

Just make sure your forum profile is updated with the correct IMEI or SN from your device https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

09-04-2018

Czech Republic

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  • Message 177 of 205

Re:Android P for moto Z2 play

2020-06-17, 18:28 PM

partner support, regional difference, carrier.... but what about lenovo/motorola? Is this update under active development for next regions (for example EU/CZE) or is it discontinued? Be honest.

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3 Posts

11-13-2015

India

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  • Message 178 of 205

Re:Where's my Pie update?

2020-06-23, 11:39 AM

@Agent_Rich  Marked @jpain3 's reply as the solution since that's the only useful bit of info anyone has made so far in about 5 months. So, anyone wanting to know where their Pie update is, they can easily find the MOST RELEVANT answer here i.e. they should buy a new device from another manufacturer if they want a newer software experience since motorola and lenovo aren't clearly interested in delivering on their word and are more interesting in dodging questions and pasting template replies.

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1 Posts

07-15-2020

United States of America

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  • Message 179 of 205

Android Pie update

2020-07-15, 4:10 AM
When can I expect android pie update on my Moto z2 play device. Since a year there is no security or patch update. U guys promise in your site about regular update to all device. But you guys not keep your promise. In US and Brazil region android pie is released. Why not in india and when ?
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6 Posts

09-04-2018

Czech Republic

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  • Message 180 of 205

Re:Where's my Pie update?

2020-07-24, 5:20 AM

@Akash4292  When?... Never.

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