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Can't override "Flip for Do Not Disturb" settings

2018-10-23, 18:35 PM

Hi everyone, I realize that something is not working correctly with my Moto Z2 play phone when I enable do not disturb override for an application.

 

Expected:

 

When I flip my phone to turn "do not disturb" mode on, an app that is set to override do not disturb settings MUST be able to produce sound

 

Actual:

 

The notification is received, but no sound comes out of my phone. I tested manually enabling "do not disturb" mode from the menu (instead of flipping my phone) and it works as expected, so this must be something related with the Moto app.

 

Environment details:

 

Phone: Moto Z2 play

Android version: 8.0.0

Kernel version: 3.18.71-perf-g046197ehudsoncm@ilclbld34 #1 Thu Aug 2 07:47:40 CDT 2018

Build number: OPSS27.76-12-25-7

Affected application: PagerDuty (https://play.google.com/store/apps/details?id=com.pagerduty.android)

Moto App version:

  Moto: 6.0.70

  Moto actions: 04.072.1.5-O

  Moto screen: 06.071.4

  Moto voice: 08.17.0.0.2.14.0

 

Thanks!

 

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9158 Posts

03-05-2018

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Re: Can't override "Flip for Do Not Disturb" settings

2018-10-26, 13:31 PM

Hi matiasfernandez,

 

 

Thanks for posting. I'd like to confirm what application are using for the DND to have a sound? Thanks.

 

Best regards,
Rich
Motorola Support



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Re: Can't override "Flip for Do Not Disturb" settings

2018-10-26, 20:02 PM

Hi!, the app I'm using is PagerDuty: 

https://play.google.com/store/apps/details?id=com.pagerduty.android

 

Thanks!

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Re: Can't override "Flip for Do Not Disturb" settings

2018-10-31, 15:19 PM

Hi @Agent_Rich, any news about this?

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Re: Can't override "Flip for Do Not Disturb" settings

2018-10-31, 20:21 PM

Hi matiasfernandez,

 

Thanks for getting back. I have checked the application and checked some reviews, it looks like there are some functionalities that didn't work for other users there. We cannot guarantee that the app will work in overriding the DND too. Have you contacted the developer of the app regarding this?

 

Best regards,
Rich
Motorola Support



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Re: Can't override "Flip for Do Not Disturb" settings

2018-10-31, 20:26 PM
@Agent_Rich the app works as expected when I enable DND mode through the notification bar, but it doesn't work as expected when the DND mode is enabled as a consequence of me flipping the phone. That's why I think this is related to that specific feature that is provided by MOTO app.
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Re: Can't override "Flip for Do Not Disturb" settings

2018-11-01, 14:24 PM

Hi matiasfernandez,

 

We can't guarantee that the app will perfectly work with the Moto app. I haven't tested the app myself, but I'd like to confirm, did it ever work before with the Moto app?

 

Best regards,
Rich
Motorola Support



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  • Message 8 of 8

Re: Can't override "Flip for Do Not Disturb" settings

2018-11-01, 14:47 PM
@Agent_Rich as far as I understand, the MOTO app only provides an easier way to get your phone into DND. DND is an operative system "status" or "feature", so I don't understand why I even need to care about app compatibility.

I've tried a couple more things and I actually find the solution. The way I'd enabled DND override before was giving "Do not disturb permission" to PagerDuty from the menu "Settings > Apps & Notifications > Apps Special Access". It seems that it's not enough. I also had to open "App's info > notifications" and enable "override do not disturb" there.

That's super confusing by I think it's related with Android itself (or maybe Motorola's Android customization, but I'm not sure).

Thanks for your help

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