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Moto Z Phones - Mod CapableMoto Z² Play
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03-26-2017

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Dear sir/madam my moto z2 play is taking 6-7 hours to full charge.It is 8 month older phone.

2019-06-17, 7:32 AM
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30 Posts

05-03-2019

US

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Re: Dear sir/madam my moto z2 play is taking 6-7 hours to full charge.It is 8 month older phone.

2019-06-17, 8:15 AM

Get a new one or money back now!  12 you won't be able to any more.  Sorry that's not good.

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5988 Posts

12-04-2017

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Re: Dear sir/madam my moto z2 play is taking 6-7 hours to full charge.It is 8 month older phone.

2019-06-17, 10:54 AM

Hi PANJIYARA,

 

Thank you for reporting, we would like to learn more about this. May I know from when did you start noticing this? Are you using the original charger/cable? Please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the trouble? This will help us investigate. Make sure that your Motorola Privacy is enabled. To do so: Settings >> Systems >> Motorola Privacy >> Enable.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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30 Posts

05-03-2019

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Re: Dear sir/madam my moto z2 play is taking 6-7 hours to full charge.It is 8 month older phone.

2019-06-17, 15:49 PM

How does any of that help OP?  

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18350 Posts

02-03-2016

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Re: Dear sir/madam my moto z2 play is taking 6-7 hours to full charge.It is 8 month older phone.

2019-06-18, 13:31 PM

 wrote:

How does any of that help OP?  


Ssince you ask...

 

Using the IMEI, we can look at check-in data on the phone and see a variety of information that can help us understand why battery life may be poor. It could be the charging rate, an app or apps that are performing poorly, very weak radio signal that will drain the battery, or a variety of other factors. This is our best tool for understanding reports like this one,

 

- Matt (forums manager)

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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