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Moto Z Phones - Mod CapableMoto Z² Play
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57 Posts

04-25-2018

India

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Re: Extreme battery drain Z2 Play

2018-08-08, 3:43 AM

Incase if you had performed above steps and found it is not worthy of doing it or at point you consider yourself tired of doing it then just go to a sevices centre and ask for battery replacement and make sure you keep an eye on it while they are doing it if it's not a reputed service centre.

 

I think Lenovo had shipped some cheap faulty Chinese battery into the phone without testing them for cost cutting or some experimental purposes.

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4 Posts

07-09-2018

Brazil

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Re: Extreme battery drain Z2 Play

2018-08-08, 14:04 PM

 wrote:
Hello, i have recently bought a moto z2 play, cause i got pick pocket the last one, i bought the same cell phone cause i was in love with my stolen phone.

I just recently notice that the vole turns down on its own then im listenning music and chatting via whatsapp. So this is not the main problem but i have seen the issue in the forums.

From last week my phone has acting really strange, when im charging it, it doesnt charge to 100% it just charge to 96% and the starts to drain the battery to 80% then i used it a little 30min tops, and it hits 50%... i have already tried the common troubleshooting i dont get a fix... "calibrating the battery", doing a hard reset, leaving th phone charging for hours without getting far from 96%

I just want to think that it's a bad batch.. so please tell me what i can do, i have bought and extended warranty on bestbuy cause i got it from that store, but they didnt have retail version only at&t carrier.

I just want a solution, im sick and tired of doing the TS steps...

Did you do that?

 

@Harryvince wrote:

I was having some rapid battery drop issues with and without the power pack mods attached. Worse when I used my fast wireless charger but the battery dropped quickly as soon as charging was stopped. I did the calibration reset which helped a little. Then I decided to try a trick I used to do with my older LG phone; turn the phone off with the turbo charge connected. let it sit 5 to 10 minutes off and charging. Reboot the phone. When it is fully functional disconnect the charger. Following this regimen I am getting 6-7 hours before the internal battery drops to 80%  I must tell you I am a very light user but I read all my news with my 3 morning cups of coffee. May make 1 or 2 calls and some light texting during those 6 hours. If I grab the phone off the the charger without doing this I drop to 90% in the 1st hour!

 

(I have had this phone since December and only started seeing this issue after the recent moto mod power pack update)

 

good luck & God Bless,

Vince

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2 Posts

09-08-2018

France

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Re: Extreme battery drain Z2 Play

2018-09-08, 12:54 PM

Hi there, I see I am not alone on this. I have the same issue since a couple of days and I have already tried some of the solutions posted here (e.g. battery calibration), unsuccessfully. Do you have any hints on how to fix this problem ? I could update my profile and let you guys have a look at my mobile, before I send it back. I bought it at the end of October 2017.

Thanks a lot.

Cheers

Fede

 

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2 Posts

09-08-2018

France

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Re: Extreme battery drain Z2 Play

2018-09-10, 14:21 PM

Hey there,

the third trial was succesfull. 

I left the phone charging all night long; since then, the mobile phone went back to its normal performance.

I will go some charge-complete discharge cycle to check if everything is ok.

 

Cheers

Fede

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13055 Posts

03-05-2018

United States of America

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Re: Battery problems Moto z2 play

2018-09-10, 15:03 PM

Hi Madfede,

 

Thanks for trying some steps here. I appreciate it. I would recommend doing a complete factory data reset first and have the phone observed without any third-party apps installed, and see if there's any improvement with the battery. To reset the phone: Settings > System > Reset > Factory Reset. Back up your files so won't lose if you have important files. Let me know how it goes. Thanks.

 

Best regards,
Rich
Motorola Support



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6 Posts

02-03-2017

India

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Re: Extreme battery drain Z2 Play

2018-10-03, 10:41 AM
that means your phone is not going to sleep/doze mode. maybe you've disabled some app like motocare and motoint, allow apps for usages access.
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6 Posts

10-21-2018

Saudi Arabia

4 Signins

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Re: Extreme battery drain Z2 Play

2018-10-21, 16:55 PM
Hi Matt,
I have a severe battery drain problem with my Moto z2 play.It gets fully drained out in 4-5 hours.can u please help
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1 Posts

10-30-2018

India

3 Signins

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Re: Extreme battery drain Z2 Play

2018-11-20, 14:13 PM

I am also facing the same issue. My mobile is not even 1 month old. See the screenshot and battery usage stats.

 

Any help will be appreciated.

 

https://drive.google.com/file/d/1WUHjrW625Ar9nbEvpi7dmXOQcYt3BDTs/view?usp=drivesdk

 

https://drive.google.com/file/d/1Ys6pElsIJvQRIRYf6DcRivpiXZJo3BId/view?usp=drivesdk

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13055 Posts

03-05-2018

United States of America

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Re: Extreme battery drain Z2 Play

2018-11-20, 17:12 PM

Hi Ismail1994,

 

Thanks for posting here. May I know what troubleshooting steps you've tried, so just we can omit doing it again. Also, please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here

 

Best regards,
Rich
Motorola Support



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1 Posts

11-27-2018

United States of America

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Re: Extreme battery drain Z2 Play

2018-11-27, 18:02 PM

My Moto Z2 Play is consuming the majority of my battery very quickly.......like 90% in less than 6 hrs. I have had this phone for almost a year and this has just started occuring. Ive checked apps and removed my Avast security App but now it has an " Android" icon showing using the most battery....it has " 10177" next to the Icon.

Any idea what this is??

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