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07-19-2018

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Hasselblad Camera mod error

2018-07-19, 13:46 PM

Hello Lenovo community,

 

 

Device: Moto z2 Play 64GB

Mod: Hasselblad Camera Mod

Problem: Message displayed, "Camera error Please restart camera."

 

Camera application functions w/o hasselblad camera  mod connected.  After connecting the hasselblad mod,  the phone reads the hasselblad camera mod, then opening the camera application the "moto hasselblad camera" screen with the icons located at the bottom: flip camera, The message window "Camera Error Please restart camera." is now is displayed.

 

Searching the forums, I am unable to find a solution. 

 

Troubleshooting done:

 

1) Projector Mod - Pass

2) Multiple Factory resets - Fail

3) Updated to recent software - Fail

4) Guest Account user - Fail

5) Safe mode - Fail

6) Clear cache/data, force stop, disable - Fail

7) Low battery to Full Battery w/ and w/o charger - Fail

8) Moto Live stream app - Fail

9) 3rd part app - Fail

10) Restart moto mod - Fail

 

Any help is appreciated,  thank you and have a great day!

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12532 Posts

03-05-2018

United States of America

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Re: Hasselblad Camera mod error

2018-07-20, 19:43 PM

Hi Luvtea,

 

Thanks for reporting. I appreciate the test you tried. Have you tried testing in on the Device Help app? Just go to Device Help > Fix > Hardware > Camera. Let me know.

 

Best regards,
Rich
Motorola Support



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4 Posts

07-19-2018

Indonesia

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Re: Hasselblad Camera mod error

2018-07-27, 0:46 AM

I did the procedure yet it wasn't working.  

i have problem with the battery too. The battery was draining really fast and I did try to calibrate it. Well, at first it worked but it the end the things went bad again. FYI, in an hour, it drains 40% of the battery. This is my first Motorolla and it has only been 6 months. I am totally disappointed with this.

 

 

 

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12532 Posts

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Re: Hasselblad Camera mod error

2018-07-27, 20:30 PM

Hi Luvtea,

 

Thanks for trying. Could you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Rich
Motorola Support



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2 Posts

11-14-2018

China

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Re: Hasselblad Camera mod error

2018-11-14, 3:11 AM

Did you get the solution? i have the same issue

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12532 Posts

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Re: Hasselblad Camera mod error

2018-11-14, 16:23 PM

Hi Danielli1,

 

Thanks for posting. I'd like to help. Can you please elaborate your concern, just to make sure I'm in line with your concern. Also, let me know what troubleshooting steps you've done and tried. Thank you. 

 

Best regards,
Rich
Motorola Support



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4 Posts

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Re: Hasselblad Camera mod error

2018-11-14, 22:48 PM

I did an update my profile & please kindly recheck the app

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12532 Posts

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  • Message 8 of 8

Re: Hasselblad Camera mod error

2018-11-16, 17:23 PM

Hi Luvtea,

 

Kindly try testing the mod with another phone and check if it will do the same. Also, I recommend to try another Hasselblad with your phone so we can isolate which one has an issue. Let me know. Thanks.

 

Best regards,
Rich
Motorola Support



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