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Moto Z Phones - Mod CapableMoto Z² Play
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2 Posts

10-13-2021

Australia

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  • Posts: 2
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Microphone not working

2021-10-13, 6:33 AM

My microphone has stopped working. I can call using a headset, but no-one can hear me& the hardware test shows the microphone isn't working.

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2 Posts

10-13-2021

Australia

2 Signins

30 Page Views

  • Posts: 2
  • Registered: ‎10-13-2021
  • Location: Australia
  • Views: 30
  • Message 2 of 3

Re:Microphone not working

2021-10-13, 6:39 AM

Android 8.0. Motorola z play

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5309 Posts

10-05-2016

United States of America

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Re:Microphone not working

2021-10-13, 15:03 PM

Hi @ Andy motoz,

 

It is inconvenient that the microphone stopped working. We'll try our best to help. If the hardware test through the phone's Device Help app says failed and has tried resetting the phone and it didn't work, the device may need to be sent in for repair to have it fixed.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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