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03-05-2018

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  • Message 11 of 33

Re: Moto Z2 Play Camera distortion

2018-05-07, 15:37 PM

Hi Prantik0,

 

Thanks too for the screenshots. I already pass this along to our product team/engineers. I keep everyone updated here. Prantik0 have you tried the suggested TS above? Let me know how it goes for you. Thanks.

 

Best regards,
Rich
Motorola Support



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57 Posts

04-25-2018

IN

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  • Message 12 of 33

Re: Moto Z2 Play Camera distortion

2018-05-07, 16:45 PM

Yes, assistive grid was on while I was taking shots and in viewfinder subject shows slanted even I tried to match it up with much more distortion near the edges of the frame.

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1 Posts

05-13-2018

RO

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  • Message 13 of 33

Re: Moto Z2 Play Camera distortion

2018-05-13, 22:28 PM

Hello, I have the same problem with camera distortion. I think is the same problem with what Sony Xperia XZ Premium had.  https://talk.sonymobile.com/t5/Xperia-XZ-Premium/XZP-camera-has-serious-distortion-issue/td-p/1232765

 

The good news is that it is fixible with a  algorithm distortion  correction, Sony did this to Xperia xz premium.

 

So, we are at the "mercy" of Motorola's engineers. :)

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57 Posts

04-25-2018

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  • Message 14 of 33

Re: Moto Z2 Play Camera distortion

2018-05-14, 3:24 AM
@vlad_shuck
Moto/Lenovo forum is not so much active as compared to the forum link you have posted, yes I completely agree with you that we are under "mercy" of moto/lenovo engineer.

There are some serious problems with this device and not a single of them was ever solved.
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57 Posts

04-25-2018

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  • Message 15 of 33

Re: Moto Z2 Play Camera distortion

2018-06-17, 19:55 PM

Hello once again, is there any update regarding this distortion issue? Can this issue be fixed by some software update?

 

By the way, will this device get support for new moto camera 2 app?

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10984 Posts

03-05-2018

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  • Message 16 of 33

Re: Moto Z2 Play Camera distortion

2018-06-18, 15:06 PM

Hi Everyone,

 

Just to inform you guys, we're still discussing this with the Camera Team. We just need to confirm something from them. Sorry about that, I'll get back to you as soon as we have a confirmation from them. Thank you.

 

Best regards,
Rich
Motorola Support



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2 Posts

06-30-2018

BR

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  • Message 17 of 33

Re: Moto Z2 Play Camera distortion

2018-06-30, 13:31 PM

Hi! I'm also experiencing extreme camera distortion.

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2 Posts

06-30-2018

BR

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  • Message 18 of 33

Re: Moto Z2 Play Camera distortion

2018-06-30, 13:42 PM
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171 Posts

01-24-2015

DE

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  • Message 19 of 33

Betreff: Moto Z2 Play Camera distortion

2018-07-01, 19:35 PM

Add me to the list! ?

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12 Posts

05-02-2018

IN

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  • Message 20 of 33

Re: Moto Z2 Play Camera distortion

2018-08-06, 17:52 PM

Hello moto, ru still discussing with your team? Every manufacturer accepts their problems and trying to rectify it to some extent. But here u don't care of what customer is experiencing and not even taking any steps to improve. Very very bad support from Motorola. Even your security update release is dead slow. Please wake up or you will fail again in the market which has started to happen bcoz of ur poor response. We are putting our hard earned money to buy your products but still u don't care. Shame on u Moto and i am totally disappointed with ur response. Ur feedback was last in June but still now no update. Poor quality after lenovos acquisition.

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